Member Resources for 2022

Find additional information on using your benefits, after-hours and emergency care, prescription and pharmacies, reimbursements, and other forms to help you make the most of your health plan.

Member Resources 2023

Submit an Online Premium Payment (One-Time, Not Recurring)

You can submit a one-time (not recurring) online premium payment through PayTrace by clicking the button below. (Note: This will open in a new window.)

Please have a copy of your most recent statement handy before submitting your one-time online payment. You will need the following information (in addition to your payment method) to submit a one-time online payment:

  1. Member ID*
  2. ARAC #
  3. Member Name
  4. Email 

NOTE: Please contact Member Services if you would like to set up recurring autopayment of your monthly premium payment.

Submit Payment

For any plan-specific documents, please see your individual 2022 plan page below.

Prime (HMO-POS)

Alliance (HMO)

Value Plus (HMO)

Select (LPPO)

Focus DC (HMO SNP)

The Martin’s Point Generations Advantage Dental Benefit is administered by Northeast Delta Dental (NEDD).

To learn if your plan includes dental and for details about your dental benefit, call the Northeast Delta Dental Customer Service Department at 1-800-832-5700 (TTY: 1-800-332-5905) Monday through Friday, 8 am–4:45 pm. 

To find out if your dentist participates in the NEDD Martin’s Point Generations Advantage dental network, please use the Delta Dental Dentist Search tool or contact NEDD directly.

Amplifon will help you find a hearing aid provider near you, explain the process, help you schedule an appointment, and send information to you and the provider, ensuring your discount is applied. Call Amplifon, 8 am–8 pm, Monday through Friday to get started: 1-888-669-2167 (TTY: 711) 

Learn more about your hearing aid benefit information. Click on your health plan link to learn more.

Prime (HMO POS) Plan

Value Plus (HMO) Plan

Select (LPPO) Plan

Alliance (HMO) Plan

Focus (HMO SNP) DC Plan

All Generations Advantage plans have OTC benefits with (OTCHS) Over the Counter Health Solutions by CVS Caremark. Visit our OTC benefits page to learn more.

Members receive a quarterly amount to purchase from over 350 CVS-brand, over-the-counter products, including these and more:

  • Smoking cessation: Nicotine replacement patches
  • Oral health: Toothpaste, toothbrushes, floss
  • Pain relief: Ibuprofen, acetaminophen
  • Allergy: Allergy relief tablets
  • Cold remedies: Cough drops, daytime/nighttime cold medicine
  • Digestive health: Heartburn relief tablets, daily fiber
  • First aid: Bandages
  • Incontinence: Bladder control products

You may make a purchase in person at participating CVS locations, over the phone by calling OTC Health Solutions at 1-888-628-2770 (TTY: 711), or online.

Search and buy products online
Download the 2022 catalog (PDF)
Search OTC Benefit Pharmacy Locations

This requirement encourages members to try less costly but usually just as effective ‘preferred’ drugs before the plan covers another ‘preferred’ drug. For example, if Drug A (preferred) and Drug B (non-preferred) treat the same medical condition, the plan may require you to try Drug A first. If Drug A does not work for the member, the plan will then cover Drug B.

Step therapy is not required for members who have used a non-preferred drug within the last 365 days, but authorization is required. To see list of preferred and non-preferred step therapy drugs please see our Part B Step Therapy Drug List (PDF).

Martin’s Point Health Care has teamed up with Foodsmart™ to provide you with free, unlimited chats with a nutrition coach—plus much more—to support healthy eating from the comfort of home.

You don’t need to use your health plan’s Wellness Wallet reimbursement program to take advantage of this benefit as your Generations Advantage plan covers 100% of the program cost. 

The Foodsmart program is tailored to your individual needs and preferences—from nutrition tips for managing a medical condition, to simply wanting to eat healthier, or just trying to save on groceries. 
Your Foodsmart nutrition coach and other resources can make healthy eating easier and more affordable.

To get started, call 1-888-837-5325 to schedule an appointment with a nutrition coach. If you are having online difficulties signing up, call 1-888-837-5325 for technical support. 
If you prefer to reach out online, you can:

  • Visit to sign up.
  • Send an email requesting an appointment to [email protected].
  • Download the Foodsmart app in the App Store or Google Play. Click on “Sign Up.” Your Group is “Martin’s Point Generations Advantage.”

Members have the option to purchase nutritionally balanced, refrigerated, and ready-to-eat meals that are delivered by Mom’s Meals direct to your home. 

  • Martin’s Point Generations Advantage members will get free shipping on all orders (a savings of $14.95).
  • Menus are designed by chefs and registered dietitians to support general wellness goals or the specific nutrition needs of common health conditions.
  • Members can select every meal, every order from over 70 entrée options.
  • Entrées are refrigerated and ready-to-eat after just two minutes in the microwave.

Place your order online or by phone using code MPGA to activate the offer:
Phone: 1-877-347-3438

  • Choose an in-home system (landline or cellular that can be used only in the home) or a mobile system with location services which can be used outside of the home
  • Get discounted monthly costs ranging from $19.95–29.95, depending on the unit (approximately 25% off regular consumer pricing)
  • Fall-detection option available for an additional fee (automatically alerts Lifestation that you have fallen, even if you do not press the emergency button)
  • Product warranty on all service plans (a $5 per month value at no charge)
  • Spousal coverage available on all in-home units (a $3.99 per month value at no charge)

For more information, call LifeStation at: 1-866-220-0934.

The evidence of coverage document outlines your medicare health benefits, services, and prescription drug coverage as a member of Martin's Point Generations Advantage.

This booklet gives you the details about your Medicare health care and prescription drug coverage from January 1 – December 31, 2022. It explains how to get coverage for the health care services and prescription drugs you need.

Prime (HMO-POS) Evidence of Coverage

For all counties in Maine and Belknap, Carroll, Coos and Grafton Counties in New Hampshire (PDF)

For Cheshire, Hillsborough, Merrimack, Rockingham, Strafford, and Sullivan Counties in New Hampshire (PDF) 

Alliance (HMO) Evidence of Coverage

For all counties in Maine and New Hampshire (PDF)

Value Plus (HMO) Evidence of Coverage

For Aroostook, Franklin, Hancock, Knox, Lincoln, Oxford, Penobscot, Piscataquis, Somerset, Waldo, and Washington Counties in Maine (PDF)

For Androscoggin, Kennebec, Sagadahoc and York Counties in Maine, and Belknap, Carroll, Grafton, Hillsborough, and Strafford Counties in New Hampshire (PDF)

Select (LPPO) Evidence of Coverage

For all counties in Maine and Cheshire, Coos, Hillsborough, Merrimack, Rockingham, Strafford, and Sullivan Counties in New Hampshire (PDF)

For Belknap, Carroll, and Grafton Counties in New Hampshire

Focus DC (HMO SNP) Evidence of Coverage

For Cumberland County in Maine (PDF)

Please contact our Member Services number at 1-866-544-7504 for additional information. (TTY users should call 711)

Your flexible Wellness Wallet benefit reimburses up to your plan’s annual amount for a wide range of eligible gear, fees, and services that help keep you active and well.

On our Wellness Wallet Information page you can find:

  • A list of reimbursable items
  • How to use your Wellness Wallet benefit
  • Wellness Wallet FAQs  
  • Reimbursement Forms 

2022 Wellness Wallet Member Reimbursement (PDF)

This form is for any services covered under your 2022 Wellness Wallet reimbursement benefit. To be eligible for payment, the date of service or purchase must be in 2022 and you must submit your claim by March 31, 2023.

Wellness Wallet reimbursement request

This form is for any services covered under your 2022 Wellness Wallet reimbursement benefit. To be eligible for payment, the date of service or purchase must be in 2022 and you must submit your claim by March 31, 2023. 

2022 Wellness Wallet Member Reimbursement (PDF) 

Reimbursement request for medical services

This form is for reimbursement for medical services that you received through a provider or at a medical facility.

Member Reimbursement Request for Medical Services (PDF)

Reimbursement request for Medicare prescription drug purchase

This form is the prescription drug reimbursement form.  It is used when you have paid out-of-pocket for your formulary prescription drug.

Reimbursement Request for Medicare Prescription Drug Purchase (PDF) 

When you need medical care quickly, it's good to know you have a wide range of quality options to choose from, depending on how severe your condition or injury may be. 

If you feel your condition is life-or-limb threatening, the emergency room is always the right choice. 

If not, we recommend your PCP or an urgent-care clinic—you could save time and money, while receiving excellent care from highly-trained medical professionals.

Find out more.

At Martin’s Point, we are committed to providing our members a fair and timely process for resolving any complaints or disputes. We encourage Martin’s Point Generations Advantage members to contact us with questions, concerns, or problems related to any benefits or service. Please call us at 1-866-544-7504 (TTY: 711), 8 am to 8 pm, seven days a week from October 1–March 31, and Monday through Friday the rest of the year, to discuss your concerns.

For more information on this process, please visit our Grievances & Appeals page.

All Generations Advantage plans cover many important preventive services at $0 copays—including your Medicare Annual Wellness Visit and your Annual Physical Exam.

Ask your doctor to schedule both visits in one, longer “comprehensive visit” appointment and save a trip to the doctor while taking good care of your health.

Find a provider.

Better Access to Your Health Information!

As part of the 21st Century Cures Act regulations, the Centers for Medicare and Medicaid (CMS) policy now requires that new systems be put in place next year to make it easier for you to see your important health data. Under the new systems, you’ll be able to:

  • Easily access your health claims information, including treatment and prescription history and costs
  • Find an up-to-date list of in-network providers
  • Know which providers have agreed to provide electronic access to your health information

COVID-19 vaccines are covered for Medicare Advantage plan members with no out-of-pocket costs. Make sure to bring your red, white, and blue Medicare card when you receive the vaccine or booster. 

For additional coverage information, please see our COVID-19 Resources for Generation Advantage Members.

Online Account Access
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Have questions? We’re here to help.
Talk to a Member Service Representative 8:00AM - 8:00PM, Monday to Friday.

Current Members:

(TTY: 711)
Plan Benefit Details and Documents
Additional Resources

1-800-MEDICARE (1-800-633-4227)
(TTY/TDD: 1-877-486-2048)
24 hours a day, 7 days a week

Social Security
(TTY/TDD: 1-800-325-0778)

Maine State Health Insurance Assistance Program
(TTY/TDD: 1-800-606-0215)

MaineCare (Medicaid)
(TTY/TDD: 711)

Maine Low Cost Drugs for the Elderly or Disabled Program (DEL) and Maine Rx Plus
(TTY/TDD: 1-800-423-4331)

New Hampshire ServiceLink Resource Center Network

New Hampshire Medicaid
1-800-852-3345 ext 4344 or

New Hampshire Medication Bridge Program