Need Fast Medical Care?
Get to know your options.
When you need medical care quickly, it's good to know you have a wide range of quality options to choose from, depending on how severe your condition or injury may be.
If not, we recommend your PCP or an urgent-care clinic. You could save time and money, while receiving excellent care from highly trained medical professionals.
Your Primary Care Provider (PCP)
Cost: $0 or $24 copay, depending on your plan
PCPs offer acute-care appointments during regular business hours. For non-life-threatening issues, a quick call to your PCP first may be your best option to get care from someone who knows your medical history and unique health needs.
Urgent Care Clinics
Cost: $0–$36 copay, depending on your plan.
Urgent care providers can respond quickly to a variety of non-life- or limb-threatening illnesses and injuries if your PCP’s office is closed.
Most urgent-care clinics offer extended hours and are open seven days a week. Go to a local urgent-care clinic instead of an emergency room if you have:
- Sprains, muscle strains
- Cough, sore throat, sinus pain, and/or congestion
- Fever, minor infections
- Rash, minor burns or cuts
- Nausea, vomiting, and/or diarrhea
Your plan covers urgent care services worldwide with a $36 copay and you are not required to use an in-network facility.
24-Hour Nurse Lines
Cost: No charge for US Family Health Plan members.
When you're unsure about the severity of your medical issue, our 24-Hour Nurse Line is an indispensable tool that's available to you at no additional cost. It's the perfect resource for those times when you need advice on non-life-threatening conditions or injuries after regular clinic hours.
Call 1-800-574-8494, option 2 to speak with a registered nurse.
Cost: $0–$73 copay, depending on your plan.
ERs are the best choice when conditions are life-or-limb-threatening and may require advanced treatment.
Hospital ERs are open 24 hours every day and offer access to specialists. The average ER wait time for non-emergencies is 90–120 minutes.
Go to your nearest ER if you have:
- Chest pain
- Unusual shortness of breath
- Severe abdominal pain
- Uncontrolled bleeding
- Signs of stroke like sudden weakness, difficulty speaking, or severe headache
After an ER visit, prompt follow-up care by your PCP can be an important part of getting better. If your condition does not improve or gets worse, please call your PCP.