Wellness Wallet Benefit

If you place an order for an item, but payment is not taken until a later date, the date you placed the order is considered the date of purchase as long as your receipt shows the date you placed the order. For example, if you place an order for an item on 12/31 but payment is not taken from your account until 1/1, your purchase date would be considered 12/31 provided that your receipt lists the 12/31 order date.

You can use credit card points or a gift card to purchase an item as long as the receipt shows the cash value of the item.

The proof of payment must indicate what was bought, how much it cost, and how it was paid for. This can be in the form of an itemized register receipt, bill stamped “paid”, or paid statement. Cancelled checks, credit card bills, and bank statements can also be used, but they must show detail relating to the item purchased. We do not accept invoices, order/pick up confirmations, or shipping statements with no proof of payment. It is okay for you to use a gift card or gift certificate as the payment method, as long as the receipt indicates the payment method.

No. At this time only items specified in the Wellness Wallet list of covered items qualify for reimbursement. Eligible items change from year to year, so be sure you are referencing the list for the year of the purchase.

Yes! Under your Wellness Wallet benefit, the cost of taxes, shipping, delivery, and assembly can be reimbursed.

Members receive their notification of Wellness Wallet reimbursement determination on their Explanation of Benefits documents within 30 days after the reimbursement claim is processed. Declined reasons will be listed on the Explanation of Benefits.

Wellness Wallet reimbursement requests must be received by the plan no later than 120 days following the date of purchase.

Yes! Even if you join the plan mid-year, you are eligible to receive up to your Generations Advantage plan's entire Wellness Wallet amount for that particular plan year. Dates of purchase for services or items must be within the dates you are actually enrolled in the current plan year in order to be reimbursed under that year's Wellness Wallet benefit (for example: if you enrolled in a Generations Advantage plan on September 1, items/services you purchased prior to September 1 are not eligible).

No. Your card arrives active and ready to use. (Please sign the back of your card.)

The Martin’s Point Prepaid Mastercard is not compatible with digital wallet platforms. While it may appear that you have successfully added the card to a digital wallet, it will not work when you try to use it for transactions. You will need to use the card directly or use a different form of payment to complete a transaction, save the receipt, and file a claim for reimbursement.

Your card arrives preloaded with your full annual amount, with separate allowances for your Wellness Wallet and Eyewear benefits.

As you use your card, remaining balances can be found on your Generations Advantage member portal at MartinsPoint.org or by calling Generations Advantage Member Services at 1-866-544-7504 (TTY: 711) 8am-8pm, every day from October 1–March 31 and weekdays from April 1–September 30.

At this time, card payments are available for a limited number of all eligible Wellness Wallet items/services and Eyewear at specific retailers. We are working to expand options for card use in the future.

At this time, card payments for Wellness Wallet items and Eyewear purchase are only accepted at a limited list of locations—View the List. You may try the card for eligible purchases at your retailer of choice, but please be prepared with an alternate payment method in case the transaction is declined.

No. Your card is loaded with two separate balances—one for your Wellness Wallet allowance and one for your Eyewear allowance. These separate balances cannot be combined.

Please Note: The benefits refresh yearly. Unused balances do not carry over to the next year. The available balance is updated automatically after each purchase is completed.

If you do not set up a PIN, select the “Credit” option. If you prefer, you may set up a PIN and use the PIN with the “Debit” option to access your funds. To set up a PIN, please call 1-866-898-9795.

Yes, always keep itemized receipts/proof of purchase. You may be contacted by the Martin’s Point Generations Advantage team to submit receipts to verify that expenses comply with your plan’s guidelines. Handwritten receipts are not accepted.

It is always advisable to check your available allowance balance(s) prior to using your card.

To use your card for a partial payment, simply ask the cashier to apply the available dollar amount to the card first (you will need to tell the cashier what this amount is) and pay the balance using your own preferred payment method. Be sure to keep your itemized receipt and proof of purchase.

You may purchase items using your own preferred payment method and request reimbursement online or by mail up to your annual allowance. Be sure to save and submit copies of your itemized receipts and proof of purchase.

As of January 1 of the current plan year (or as of a prior year disenrollment date if you leave the plan), any funds remaining on the card from the prior plan year are deleted. If you continue your plan enrollment for the next plan year, keep the card and the new plan year’s benefit allowances will be loaded onto the card as of January 1.