Pharmacy Network
Save money on your prescription costs by using the Martin's Point Mail-Order Pharmacy or in-network retail pharmacies.
US Family Health Plan members' Prescription Drug coverage includes access to a large network of pharmacies with preferred cost sharing, as well as standard cost options. Members also have access to the Martin's Point mail-order pharmacy.
In most cases, your prescriptions covered under the Martin's Point US Family Health Plan can be filled at either a network retail pharmacy or through our mail-order pharmacy service. Learn more about those two options below.
Already a member?
For the most accurate, personalized benefit and coverage information tailored to you, sign in to your member account.
Retail Pharmacy Network
Our network of retail pharmacies may be used to fill a variety of prescriptions. "Maintenance medications" (drugs you take on an ongoing basis) must be filled at the Martin's Point Mail-Order Pharmacy. Members may fill the following prescriptions at any of our in-network retail pharmacies:
Through CVS Caremark, we currently have a large number of retail pharmacies in our nationwide network. The Network Pharmacy Search Tool can help you find all qualifying pharmacies in your local area.
The following tools are available to help you manage any medications filled at retail pharmacies:
Find Your Local Pharmacy
Where can I fill medication? Search for an in-network retail pharmacy in your area by using the Pharmacy Search Tool:
Find My Local Retail Pharmacy
CVS Caremark Registration
New to the network? Create an online CVS Caremark account to access helpful information and manage prescriptions:
Create New Online Account
Drug Reimbursement Form
Need reimbursement? To be reimbursed for out-of-pocket drug costs, submit the following form:
Drug Reimbursement Form [PDF].
Mail Order Pharmacy
Manage your mail-order prescription refills online through the Martin’s Point Mail Order Pharmacy.
Use the secure Rx Refill service to request refills for eligible maintenance medications and have them delivered directly to your home. Learn more by visiting our Rx Refill page.
Managing Your Prescriptions
Helpful tools and resources for managing your prescription medications:
Price a Prescription
Need to price a specific drug? Search the plan formulary for detailed coverage information on specific prescription drugs.
Drug Formulary SearchOrder Drug Refills Online
Ready for a refill? The fastest and easiest way to request refills is by using the RefillPro™ mobile app.
Request a Refill
Order Drug Refills by Phone
Prefer to call in your refill? Request refills by phone by calling the Martin's Point Mail-Order Pharmacy team.
Tap to Call 1-800-707-9853
Check the Status of a Refill
Waiting on a refill? Members can call to check the status of your current prescription refill order here:
Tap to Call 1-800-707-9853
Update Payment Information
New card? Update your debit/credit card information by calling 1-800-707-9853 or by submitting the following form:
Payment Update Form [PDF]
Update Your Address
Have you moved? Update personal details like your address by calling 1-800-707-9853 or by submitting the following form:
Address Update Form [PDF].
For Medicaid Beneficiaries
Some state Medicaid programs restrict the submission of pharmacy or medical claims to within-state providers only. In such cases, members are not obligated to use the Martin’s Point Mail-Order Pharmacy.
If you, as a Medicaid member, find that your state Medicaid program does not permit the use of our Mail-Order Pharmacy, we're here to assist.
- Submit Your ID Cards: Please send in a copy of your Medicaid ID cards to enable us to set up an override for the duration of your coverage (Note: This must be renewed each year).
- Provide Medication List & Claim Information: To ensure comprehensive support, please have your local pharmacy submit claims for all medications that are needed. Visibility to the rejected claims will help us accurately enter all the necessary overrides.
Members can forward their ID card copy and medication lists to Member Services via:
Submit by Mail
Martin's Point US Family Health Plan
Attn: Member Services
PO Box 9746
Portland, ME 04104
Submit by Fax
The required information can be faxed to the following number:
207-828-7821
Need help? We're here for you.
Whether you’re exploring plan options or already a US Family Health Plan member, our team is ready to help.
Prospective Members: Call us at 1-855-759-0657
Current Members: Call Member Services at 1-888-674-8734