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Voice of Customer
Voice of Customer
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Voice of Customer
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Which of the following best describes you?*
I am a Martins Point Health Insurance Member
I am a Martins Point Health Care Center Patient
I am a Martins Point Health Insurance Member and a Health Care Center Patient
I am interested in learning about a Martins Point Health Insurance Plan
I am interested in learning about a Martins Point Health Care Center
What Martin’s Point product or service are you providing feedback on?*
Generations Advantage Medicare Health Plan
US Family Health Plan A TRICARE Prime Plan
Martins Point Health Care Centers
What was the primary purpose of your recent experience with Martin’s Point?
Learn about a Martins Point Health Insurance Plan
Learn about a Martins Point Health Care Center
Enroll as a Health Insurance Member
Enroll as a Health Care Center Patient
Call to schedule an appointment at a Health Care Center
How long have you been a Health Insurance Member and Health Care Center Patient of Martin’s Point?
Less than six months
Six months to a year
1 - 2 years
3 or more years
How likely are you to recommend Martin’s Point to a friend or colleague? 0 = Not likely, 10 = Very likely
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1
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5
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7
8
9
10
During your most recent experience with Martin’s Point:
How easy was it to interact with Martin’s Point? (1 = Difficult, 5 = Easy)
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3
4
5
Were you able to accomplish what you wanted?
Yes
No
Not Sure
What can Martin’s Point do to improve your experience in the future?
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