Care Team Connect
Here are the best ways to communicate with us based on your need!
For your convenience, you can communicate with us by phone or the MyMartinsPoint® patient portal. Below, you'll find your best choice depending on your needs.
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When to contact your Care Team by phone
If you are the patient
Call for situations such as:
- New or worsening symptoms
- Urgent question, but not an emergency
- Questions about lab/radiology results and/or next steps
Response Expectations: On-hold wait time will vary by call volume. If needed, a clinical staff member will determine the appropriate level of timing and care (office visit, ER, etc.)
If someone else is the patient
If you are contacting the office for your:
- Spouse
- Parent
- Dependent children
Response Expectations: On-hold wait times will vary by call volume
When to contact your Care Team by portal
NOTE: Portal messages are answered Monday-Friday during business hours. Depending on the need, a patient service representative, medical assistant, nurse, or provider on your care team will respond.
Rescheduling or changing an appointment
Within 24–48 hours
General questions about lab or radiology results
Results posted on portal within 24–48 hours
- Automated phone call for normal results
- Phone call from your care team if results are abnormal
Medication refills
Within 3 business days
- Portal response that prescription has been sent
- Pharmacy will contact you when ready
- You will only hear from us if there is an issue
Forms needing to be completed by provider
(Bureau of Motor Vehicles, school forms, handicap placard forms, etc.)
Up to 7 business days to be filled out
- Portal notification when ready for pickup
Requesting lab results be sent to another provider or specialist
Within 24–48 hours
Requesting a referral
You will only hear from us if there is an issue or your provider needs to see you first
- The place you’re referred to will contact you to set up an appointment (may take 1–2 weeks)
Billing and payments
Within 24–48 hours
- Making a payment
- General billing question
- Requesting copy of statement