For your convenience, you can communicate with us by phone or the MyMartinsPoint® patient portal. Below, you'll find your best choice depending on your needs. For a medical emergency, please call 911 immediately for assistance.
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Call for situations such as:
- New or worsening symptoms
- Urgent question, but not an emergency
- Questions about lab/radiology results and/or next steps
Response Expectations: On-hold wait time will vary by call volume. If needed, a clinical staff member will determine the appropriate level of timing and care (office visit, ER, etc.)
If you are contacting the office for your:
- Spouse
- Parent
- Dependent children
Response Expectations: On-hold wait times will vary by call volume
NOTE: Portal messages are answered Monday-Friday during business hours. Depending on the need, a patient service representative, medical assistant, nurse, or provider on your care team will respond.
Within 24–48 hours
Results posted on portal within 24–48 hours
- Automated phone call for normal results
- Phone call from your care team if results are abnormal
Within 3 business days
- Portal response that prescription has been sent
- Pharmacy will contact you when ready
- You will only hear from us if there is an issue
(Bureau of Motor Vehicles, school forms, handicap placard forms, etc.)
Up to 7 business days to be filled out
- Portal notification when ready for pickup
Within 24–48 hours
You will only hear from us if there is an issue or your provider needs to see you first
- The place you’re referred to will contact you to set up an appointment (may take 1–2 weeks)
Within 24–48 hours
- Making a payment
- General billing question
- Requesting copy of statement