Welcome to the Martin's Point Mail-Order Pharmacy
A convenient service for our US Family Health Plan members.
We appreciate your prior use of our on-site retail pharmacy that has a permanent closure date of December 31, 2024.
Below, you’ll find a link to our webpage full of pharmacy-related resources and a list of Frequently Asked Questions related to the closure of our Martin’s Point Retail Pharmacies.
We’re here to ensure a smooth transition to using our mail-order service for your maintenance medications going forward—offering convenient delivery right to your mailbox, saving you time and money. We’ll also guide you on finding in-network retail pharmacies for your other prescription needs.
Let’s get started!
Maintenance medications are those you take regularly to manage ongoing health conditions, like high blood pressure or cholesterol, diabetes, asthma, etc. US Family Health Plan members are required to use the Martin’s Point Mail-Order Pharmacy for all refills of maintenance medications.
You may use in-network retail pharmacies for your other prescription needs, including the first, 30-day fill of maintenance medications.
Click the link above to find helpful information on when and how to use our mail-order service and other, in-network retail pharmacies, including the following:
Frequently Asked Questions (FAQs)
What is the closure date of the Martin’s Point Retail Pharmacies?
The Martin’s Point Retail Pharmacies located at 331 Veranda Street in Portland, ME and 161 Corporate Drive, Pease Tradeport in Portsmouth, NH close permanently on December 31, 2024.
What will happen to the records of prescriptions I filled at a Martin’s Point Retail Pharmacy?
In this situation, the remaining refills will be available to you through our Martin’s Point Mail-Order Pharmacy. For your convenience, you may request a mail-order refill by phone, fax, or online. Visit MartinsPoint.org/Pharmacy for details. We will use the mailing and billing information we have on file for you. To update this information, please call the Mail-Order Pharmacy at 1-800-707-9853.
Will I need to fill ALL my prescriptions through the Martin’s Point Mail-Order Pharmacy as of January 1, 2025?
No. The Martin’s Point Mail-Order Pharmacy only fills prescriptions for maintenance medications (see information below). US Family Health Plan members are required to fill prescriptions for maintenance medications through our mail-order service.
You may use any other network pharmacy for the first fill of maintenance medications and short-term prescriptions for acute conditions (like antibiotics or ear drops for infection, ointments for acute skin conditions, etc.). Please notify your prescriber(s) of your pharmacy preference for these fills. You can find a list of network retail pharmacies at MartinsPoint.org/Pharmacy.
I still have valid refills on a prescription for a non-maintenance medication that I filled at a Martin’s Point Retail Pharmacy. How do I access those refills after December 31, 2024?
Upon request, the Martin’s Point Mail-Order Pharmacy will transfer that prescription to the network retail pharmacy of your choice. Please contact us at 1-800-707-9853 for help.
What is a “maintenance medication”?
These are medications taken regularly to help manage ongoing, chronic conditions. Examples include medications to help manage blood pressure, diabetes, asthma, or cholesterol, etc.
I filled my maintenance medication(s) through a Martin’s Point Retail Pharmacy. I still have refills for those prescriptions that are valid into 2025. Do I need to do anything to get them through mail-order?
If you have a current maintenance medication prescription with refills valid into 2025 and you used our retail pharmacy for your fills, the remaining refills will be sent to you through our Martin’s Point Mail-Order Pharmacy. You will not need to take any action. We will use the mailing and billing information we have on file for you. To update this information, please call the Mail-Order Pharmacy at 1-800-707-9853.
I have a new prescription for a maintenance medication. How do I get started with filling it through your mail-order service?
Setting up mail-order service for your maintenance medications is easy. For a step-by-step guide, please visit MartinsPoint.org/Pharmacy. You’ll find instructions for starting a fill for a new maintenance medication, requesting maintenance medication refills, and managing your prescriptions online or by phone.
How can my provider send my maintenance medication prescription to the Mail-Order Pharmacy?
They can send your prescription electronically, by fax 207-828-2483, or by phone 800-707-9853. For more information, visit MartinsPoint.org/Pharmacy.
Our team is here to assist you. Call 1-800-707-9853 (TTY: 711) 8am–5pm EST, Monday-Friday. |
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