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Contact Us
From our Health Care Centers to our health plan Member Services, we are ready and willing to assist you.
After-Hours and Emergency Care
For a medical emergency, please call 911 for assistance.
For after-hours care, please see our directory of Urgent-Care clinics
Health Care Center patients: If you call your Health Care Center after office hours, you’ll reach an on-call health care provider. Medical professionals will evaluate your urgent medical needs and will guide you on how you should proceed.
Health Plan members: For after-hours care, please see our directory of Urgent-Care clinics. To speak with a registered nurse for after-hours questions about non-life-threatening injuries or illnesses:
Generations Advantage 24-Hour Nurse Line
US Family Health Plan 24-Hour Nurse Line
Generations Advantage
Current Generations Advantage member?
Call our Member Service team:
1-866-544-7504 (TTY: 711)
We’re available by phone 8 am–8 pm, seven days a week from October 1 to March 31; and Monday through Friday the rest of the year.
Interested in joining Generations Advantage?
Call our Sales team:
Visit us in person!
Generations Advantage Administrative Offices
891 Washington Avenue
Portland, ME 04103
Walk-in hours: 8 am–4 pm, Monday–Friday
US Family Health Plan
Current US Family Health Plan member?
Call our Member Service team:
1-888-674-8734 (TTY: 711)
8 am–5 pm, Monday–Friday
Interested in joining the US Family Health Plan?
Call our Customer Service team:
1-888-241-4556
8:30 am–4:30 pm, Monday–Friday
Visit us in person!
US Family Health Plan Administrative Offices
891 Washington Avenue
Portland, ME 04103
8 am–4 pm, Monday–Friday
Mail-Order Pharmacy
891 Washington Avenue
Portland, ME 04103
1-800-707-9853
8 am–5 pm, Monday–Friday
Local US Family Health Plan Benefits Specialists
If you would like information about becoming a US Family Health Plan member, please visit our Explore Military Benefits page and select your area. Local representatives can talk with you one-on-one to discuss your options.
Health Care Centers
Patient Accounts–Billing Office:
1-800-499-7875 or (207) 791-3888
8 am–5 pm, Monday–Friday
Health Information Management:
207-791-3728
FAX: 207-828-2433
Customer Feedback
Martin's Point Health Care Centers
Looking to provide feedback concerning one of our Health Care Centers?
Please call your Primary Care Office and ask to speak with site leadership.
US Family Health Plan
Looking to provide feedback concerning your US Family Health Plan?
Call Member Services at 1-888-674-8734 (TTY: 711)
Available 8 am–5 pm, Monday–Friday
Generations Advantage
To file a complaint with Martin's Point Generations Advantage:
Call Member Services at 1-866-544-7504 (TTY: 711)
Available 8 am–8 pm, seven days a week from October 1 to March 31; and Monday through Friday the rest of the year.
Fax: 1-207-828-7874
By Mail:
Martin's Point Generations Advantage
ATTN: Member Services - Grievances
PO Box 9746
Portland, ME 04101-5040
If you suspect fraud, waste or abuse, please call the Martin's Point Compliance Hotline at 1-800-297-8616
General Information Hotline
1-800-322-0280
You may also file a complaint with Medicare directly.
Medicare Complaint Form
You can submit a complaint directly to Medicare if you’d like by filling out the Medicare Complaint Form.
Medicare Website
Medicare’s official website includes the Medicare and You handbook and ratings of all Medicare health plans. Find out more.
Please be aware that e-mail communication can be intercepted in transmission or misdirected. Please do not include personal health-related information or other sensitive information to us through this link; instead consider communicating any sensitive information by telephone, fax, or mail.