Contact Us
From our Health Care Centers to our health plan Member Services, we are ready and willing to assist you.
Contact Us by Department
If you are a member or non-member and know which department you need to connect with, you can find the direct contacts for various Martin's Point service areas below.
Contact information is provided for enrollment inquiries, member services, billing/claims, our health care centers, emergency services, customer feedback, and more.
After-Hours and Emergency Care
FOR A MEDICAL EMERGENCY, PLEASE CALL 911 IMMEDIATELY FOR ASSISTANCE
For all other inquiries, please refer to contact information below.
- Health Care Center patients: If you call your Health Care Center after office hours, you’ll reach an on-call health care provider. Medical professionals will evaluate your urgent medical needs and will guide you on how you should proceed.
- Health Plan members: For after-hours care, please see our directory of Urgent-Care clinics. Please check with the closest Urgent Care to determine if they are able to accept and treat your symptoms, otherwise seek emergency care at the Emergency Department.
24-Hour Nurse Lines
To speak with a registered nurse for after-hours questions about non-life-threatening injuries or illnesses:
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Health Care Center and Pharmacy Contacts
HEALTH CARE CENTERS
Phone, fax, and physical address information for all of the Martin's Point health care centers can be found below, including our Biddeford, Brunswick, Gorham, Portland, Portsmouth, and Scarborough locations.
PHARMACY
Information is listed for the Martin's Point Mail-In Pharmacy and our brick-and-mortar pharmacies located in Portland and Portsmouth.
Plan and Benefit Inquiries
Existing members can find contact information for both our Medicare and USFHP Member Services departments.
For Non-members looking to learn more about Martin's Point Medicare or Military plans, get in touch with our Plan Specialists at the numbers listed below.
GENERATIONS ADVANTAGE PLANS
(MEDICARE PART C & PART D)
Current Generations Advantage member?
Contact Member Services:1-866-544-7504 (TTY: 711)
October 1 - March 31: 8 am–8 pm, Seven days a week
April 1 - September 30: 8 am–8 pm, Monday to Friday
Interested in joining Generations Advantage?
Fill out an online Information Request Form
Contact our Plan Specialists:1-855-972-1970 (TTY: 711)
October 1 - March 31: 8 am–8 pm, Seven days a week
April 1 - September 30: 8 am–8 pm, Monday to Friday
US FAMILY HEALTH PLANS
FOR MILITARY FAMILIES & RETIREES
Current US Family Health Plan member?
Contact Member Services:1-888-674-8734 (TTY: 711)
8 am–5 pm, Monday to Friday
Interested in joining the US Family Health Plan?
Fill out an online Information Request Form
Contact our Plan Specialists:1-877-757-7087
8:30 am–4:30 pm, Monday to Friday
To contact a local representative about your options, please visit our Explore Military Benefits page and enter in your location.
Billing, Claims, Program, and Provider Contacts
Refer to the Contact Manual for contact information pertaining to Martin's Point Network Providers including Provider Inquiry, Network Management, Claims Submission, Pharmacy Services and more.
For Patient Accounts/Billing or Health Information Management, contact:
PATIENT ACCOUNTS / BILLING OFFICE1-800-499-7875 or 8 am–5 pm, Monday–Friday |
HEALTH INFORMATION MANAGEMENT207-791-3728 8 am–5 pm, Monday–Friday |
Customer Feedback, Complaints, and Compliance Inquiries
Below you will find contact information for feedback, complaint, or compliance-related inquiries.
This includes points of contact for Generations Advantage, USFHP, suspected abuse/fraud, as well as contact information to file complaints directly with Medicare.
MARTIN'S POINT HEALTH CARE CENTERS
Looking to provide feedback concerning one of our Health Care Centers? Please call your Primary Care Office and ask to speak with site leadership.
US FAMILY HEALTH PLANS
Looking to provide feedback concerning your US Family Health Plan?
Call Member Services at 1-888-674-8734 (TTY: 711) anytime from 8 am–5 pm, Monday to Friday.
GENERATIONS ADVANTAGE PLANS
To file a complaint with Martin's Point Generations Advantage:
- Call Member Services at 1-866-544-7504 (TTY: 711) anytime during the following service hours:
- October 1 to March 31: 8 am–8 pm, seven days a week (Monday to Sunday)
- April 1 to September 30: 8 am-8 pm, Monday to Friday
- Fax: 1-207-828-7874
- By Mail:
Martin's Point Generations Advantage
ATTN: Member Services - Grievances
PO Box 9746
Portland, ME 04104-5040
In addition to filing complaints with Martin's Point, you may also file a complaint with Medicare directly.
MEDICARE COMPLAINT FORM
You can submit a complaint directly to Medicare if you’d like by filling out the Medicare Complaint Form.
MEDICARE WEBSITE
Medicare’s official website includes the Medicare and You handbook and ratings of all Medicare health plans. Find out more.
Please be aware that e-mail communication can be intercepted in transmission or misdirected. Please do not include personal health-related information or other sensitive information to us through this link; instead consider communicating any sensitive information by telephone, fax, or mail.