If you are a member or non-member, you can find the direct contacts for various Martin's Point service areas listed below.
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Contact information is provided for enrollment inquiries, member services, billing/claims, our health care centers, emergency services, customer feedback, and more.
For all other inquiries, please refer to contact information below.
To speak with a registered nurse for after-hours questions about non-life-threatening injuries or illnesses:
Generations Advantage members should call:
US Family Health Plan members should call:
For your convenience, you can communicate with your provider care team by phone or the MyMartinsPoint® patient portal. Access the Care Team Connect page to find your best choice depending on your needs.
Phone, fax, and physical address information for all of the Martin's Point health care centers can be found below, including our Biddeford, Brunswick, Gorham, Portland, Portsmouth, and Scarborough locations.
Information is listed for the Martin's Point Mail-In Pharmacy and our brick-and-mortar pharmacies located in Portland and Portsmouth.
Refer to the Contact Manual for contact information pertaining to Martin's Point Network Providers including Provider Inquiry, Network Management, Claims Submission, Pharmacy Services and more.
For Patient Accounts/Billing or Health Information Management, contact:
Health care center patients and plan members should call:
1-800-499-7875 or
(207) 791-3888
8am–5pm, Monday–Friday
Health care center patients and plan members should call:
207-791-3728
Fax: 207-828-2433
8am–5pm, Monday–Friday
Existing members can find contact information for both our Medicare and USFHP Member Services departments.
For Non-members looking to learn more about Martin's Point Medicare or Military plans, get in touch with our Plan Specialists at the numbers listed below.
Current Generations Advantage member?
Contact Member Services:1-866-544-7504 (TTY: 711)
October 1 - March 31: 8 am–8 pm, Seven days a week
April 1 - September 30: 8 am–8 pm, Monday to Friday
Interested in joining Generations Advantage?
Fill out an online Information Request Form
Contact our Plan Specialists:1-877-547-7053 (TTY: 711)
October 1 to March 31 | 8am–8pm, Seven days a week
April 1 to September 30 | 8am–8pm, Monday-Friday
Current US Family Health Plan member?
Contact Member Services:1-888-674-8734 (TTY: 711)
8am–5pm, Monday-Friday
Interested in joining the US Family Health Plan?
Fill out an online Information Request Form
Contact our Plan Specialists:1-866-314-7458
8:30am–4:30pm, Monday-Friday
To contact a local representative about your options, please visit our Explore Military Benefits page and enter in your location.
Below you will find contact information for feedback, complaint, or compliance-related inquiries.
This includes points of contact for Generations Advantage, USFHP, suspected abuse/fraud, as well as contact information to file complaints directly with Medicare.
Looking to provide feedback concerning one of our Health Care Centers? Please call your Primary Care Office and ask to speak with site leadership.
Looking to provide feedback concerning your US Family Health Plan?
Call Member Services at 1-888-674-8734 (TTY: 711) anytime from 8 am–5 pm, Monday to Friday.
To file a complaint with Martin's Point Generations Advantage:
- October 1 to March 31: 8 am–8 pm, seven days a week (Monday to Sunday)
- April 1 to September 30: 8 am-8 pm, Monday to Friday
Martin's Point Generations Advantage
ATTN: Member Services - Grievances
PO Box 9746
Portland, ME 04104-5040
In addition to filing complaints with Martin's Point, you may also file a complaint with Medicare directly.
You can submit a complaint directly to Medicare if you’d like by filling out the Medicare Complaint Form.
Medicare’s official website includes the Medicare and You handbook and ratings of all Medicare health plans. Find out more.
Please be aware that e-mail communication can be intercepted in transmission or misdirected. Please do not include personal health-related information or other sensitive information to us through this link; instead consider communicating any sensitive information by telephone, fax, or mail.