Contact Us
If you are a member or non-member, you can find the direct contacts for various Martin's Point service areas listed below.
.
From our Health Care Centers to our health plan Member Services, we are ready and willing to assist you.
Contact information is provided for enrollment inquiries, member services, billing/claims, our health care centers, emergency services, customer feedback, and more.
For a medical emergency, please call 911 immediately for assistance.
After-Hours and Emergency Care
For all other inquiries, please refer to contact information below.
- Health Care Center patients: If you call your Health Care Center after office hours, you’ll reach an on-call health care provider. Medical professionals will evaluate your urgent medical needs and will guide you on how you should proceed.
- Health Plan members: For after-hours care, please visit our online urgent care directories:
24-hour nurse lines
To speak with a registered nurse for after-hours questions about non-life-threatening injuries or illnesses:
Generations Advantage Members |
Generations Advantage members should call:
1-800-530-1021
US Family Health Plan Members |
US Family Health Plan members should call:
1-800-574-8494
Health Care Center and Pharmacy Contacts
Contact your provider care team
For your convenience, you can communicate with your provider care team by phone or the MyMartinsPoint® patient portal. Access the Care Team Connect page to find your best choice depending on your needs.
Health care centers
Phone, fax, and physical address information for all of the Martin's Point health care centers can be found below, including our Biddeford, Brunswick, Gorham, Portland, Portsmouth, and Scarborough locations. You can also visit our Health Care Centers page for a full list of locations and details.
Pharmacy
Information is listed for the Martin's Point Mail-In Pharmacy.
Billing, Claims, Program, and Provider Contacts
Refer to the Contact Manual for contact information pertaining to Martin's Point Network Providers including Provider Inquiry, Network Management, Claims Submission, Pharmacy Services and more.
For Patient Accounts/Billing or Health Information Management, contact:
Patient Accounts and Billing Offices |
Health care center patients should call:
1-800-499-7875 or
(207) 791-3888
8am–5pm, Monday–Friday
Health Information Management |
Health care center patients should call:
207-791-3728
Fax: 207-828-2433
8am–4:30pm, Monday–Friday
Plan and Benefit Inquiries
Existing members can find contact information for both our Medicare and USFHP Member Services departments.
For Non-members looking to learn more about Martin's Point Medicare or Military plans, get in touch with our Plan Specialists at the numbers listed below.
Information on Member Services and Provider call center holiday hours can be found here:
Generations Advantage Members |
Current Generations Advantage member?
Contact Member Services: 1-866-544-7504 (TTY: 711)
October 1 - March 31: 8 am–8 pm, Seven days a week
April 1 - September 30: 8 am–8 pm, Monday to Friday
Interested in joining Generations Advantage?
Fill out an online Information Request Form
Contact our Plan Specialists:1-855-455-7224 (TTY: 711)
October 1 to March 31 | 8am–8pm, Seven days a week
April 1 to September 30 | 8am–8pm, Monday-Friday
US Family Health Plan Members |
Current US Family Health Plan member?
Contact Member Services:1-888-674-8734 (TTY: 711)
8am–5pm, Monday-Friday
Interested in joining the US Family Health Plan?
Fill out an online Information Request Form
Contact our Plan Specialists:1-833-560-3826
8:30am–4:30pm, Monday-Friday
To contact a local representative about your options, please visit our Explore Military Benefits page and enter in your location.
Third party vendors
We work with a number of trusted third-party vendors to support our Generations Advantage and US Family Health Plan members. If you receive a call from one of these vendors, it may be on our behalf. Visit our Third-Party Vendor page to see a list of approved partners.
Customer Feedback, Complaints, and Compliance Inquiries
Below you will find contact information for feedback, complaint, or compliance-related inquiries.
This includes points of contact for Generations Advantage, USFHP, suspected abuse/fraud, as well as contact information to file complaints directly with Medicare.
Thank you for taking a moment to complete this survey. Your feedback helps Martin's Point improve the service it provides to its customers.
Martin's Point Health Care Centers
Looking to provide feedback concerning one of our Health Care Centers? Please call your Primary Care Office and ask to speak with site leadership.
US Family Health Plans
Looking to provide feedback concerning your US Family Health Plan?
Call Member Services at 1-888-674-8734 (TTY: 711) anytime from 8 am–5 pm, Monday to Friday.
Generations Advantage Plans
To file a complaint with Martin's Point Generations Advantage:
- Call Member Services at 1-866-544-7504 (TTY: 711) anytime during the following service hours:
- October 1 to March 31: 8 am–8 pm, seven days a week (Monday to Sunday)
- April 1 to September 30: 8 am-8 pm, Monday to Friday
- Fax: 1-207-828-7874
- By Mail:
Martin's Point Generations Advantage
ATTN: Member Services - Grievances
PO Box 9746
Portland, ME 04104-5040
In addition to filing complaints with Martin's Point, you may also file a complaint with Medicare directly.
Medicare Complaint Form
You can submit a complaint directly to Medicare if you’d like by filling out the Medicare Complaint Form.
Medicare Website
Medicare’s official website includes the Medicare and You handbook and ratings of all Medicare health plans. Find out more.
Please be aware that e-mail communication can be intercepted in transmission or misdirected. Please do not include personal health-related information or other sensitive information to us through this link; instead consider communicating any sensitive information by telephone, fax, or mail.
This includes all Fraud, Waste, and Abuse complaints.
If you suspect fraud, waste or abuse, please call the Martin's Point Compliance Hotline at1-800-297-8616