Contact Us

Contact Us by Department

If you are a member or non-member and know which department you need to connect with, you can find the direct contacts for various Martin's Point service areas below.

Contact information is provided for enrollment inquiries, member services, billing/claims, our health care centers, emergency services, customer feedback, and more.

After-Hours and Emergency Care

FOR A MEDICAL EMERGENCY, PLEASE CALL 911 IMMEDIATELY FOR ASSISTANCE

For all other inquiries, please refer to contact information below.

• Health Care Center patients: If you call your Health Care Center after office hours, you’ll reach an on-call health care provider. Medical professionals will evaluate your urgent medical needs and will guide you on how you should proceed.

• Health Plan members: For after-hours care, please see our directory of Urgent-Care clinics. Please check with the closest Urgent Care to determine if they are able to accept and treat your symptoms, otherwise seek emergency care at the Emergency Department.

24-Hour Nurse Lines

To speak with a registered nurse for after-hours questions about non-life-threatening injuries or illnesses:

Plan and Benefit Inquiries

Existing members can find contact information for both our Medicare and USFHP Member Services departments.

For Non-members looking to learn more about Martin's Point Medicare or Military plans, get in touch with our Plan Specialists at the numbers listed below.

Health Care Center and Pharmacy Contacts

HEALTH CARE CENTERS

Phone, fax, and physical address information for all of the Martin's Point health care centers can be found below, including our Biddeford, Brunswick, Gorham, Portland, Portsmouth, and Scarborough locations.

PHARMACY

Information is listed for the Martin's Point Mail-In Pharmacy and our brick-and-mortar pharmacies located in Portland and Portsmouth.

Billing, Claims, Program, and Provider Contacts

Refer to the Contact Manual for contact information pertaining to Martin's Point Network Providers including Provider Inquiry, Network Management, Claims Submission, Pharmacy Services and more.

For Patient Accounts/Billing or Health Information Management, contact:

Customer Feedback, Complaints, and Compliance Inquiries

Below you will find contact information for feedback, complaint, or compliance-related inquiries.

This includes points of contact for Generations Advantage, USFHP, suspected abuse/fraud, as well as contact information to file complaints directly with Medicare.