Contact Us

From our Health Care Centers to our health plan Member Services, we are ready and willing to assist you. 

Generations Advantage

Current Generations Advantage member? 
Call our Member Service team:1-866-544-7504 (TTY: 711)

We’re available by phone 8 am–8 pm, seven days a week from October 1 to March 31; and Monday through Friday the rest of the year.

Interested in joining Generations Advantage?
Call our Sales team:1-800-603-0652 (TTY: 711) 

US Family Health Plan

Current US Family Health Plan member?
Call our Member Service team:1-888-674-8734 (TTY: 711)
8 am–5 pm, Monday–Friday

Interested in joining the US Family Health Plan?
Call our Customer Service team:1-888-241-4556
8:30 am–4:30 pm, Monday–Friday 

Mail-Order Pharmacy
891 Washington Avenue
Portland, ME 04103 

8 am–5 pm, Monday–Friday

Local US Family Health Plan Benefits Specialists

If you would like information about becoming a US Family Health Plan member, please visit our Explore Military Benefits page and select your area. Local representatives can talk with you one-on-one to discuss your options.

Martin’s Point Health Plan Participating Providers

Contact information for Martin's Point Network Providers including Provider Inquiry, Network Management, Claims Submission, Pharmacy Services and more.

Health Care Centers 

After-Hours and Emergency Care

For a medical emergency, please call 911 for assistance.

For after-hours care, please see our directory of Urgent-Care clinics

Health Care Center patients: If you call your Health Care Center after office hours, you’ll reach an on-call health care provider. Medical professionals will evaluate your urgent medical needs and will guide you on how you should proceed.

Health Plan members: For after-hours care, please see our directory of Urgent-Care clinics. Please check with the closest Urgent Care to determine if they are able to accept and treat your symptoms, otherwise seek emergency care at the Emergency Department  To speak with a registered nurse for after-hours questions about non-life-threatening injuries or illnesses:

Generations Advantage 24-Hour Nurse Line


US Family Health Plan 24-Hour Nurse Line


Customer Feedback

Martin's Point Health Care Centers

Looking to provide feedback concerning one of our Health Care Centers?
Please call your Primary Care Office and ask to speak with site leadership.

US Family Health Plan

Looking to provide feedback concerning your US Family Health Plan?
Call Member Services at 1-888-674-8734 (TTY: 711)

Available 8 am–5 pm, Monday–Friday

Generations Advantage

To file a complaint with Martin's Point Generations Advantage:
Call Member Services at 1-866-544-7504 (TTY: 711)

Available 8 am–8 pm, seven days a week from October 1 to March 31; and Monday through Friday the rest of the year.
Fax: 1-207-828-7874

By Mail:
Martin's Point Generations Advantage
ATTN: Member Services - Grievances
PO Box 9746
Portland, ME 04104-5040

If you suspect fraud, waste or abuse, please call the Martin's Point Compliance Hotline at 1-800-297-8616

General Information Hotline

You may also file a complaint with Medicare directly.

Medicare Complaint Form
You can submit a complaint directly to Medicare if you’d like by filling out the Medicare Complaint Form

Medicare Website
Medicare’s official website includes the Medicare and You handbook and ratings of all Medicare health plans. Find out more.  

Please be aware that e-mail communication can be intercepted in transmission or misdirected. Please do not include personal health-related information or other sensitive information to us through this link; instead consider communicating any sensitive information by telephone, fax, or mail.