Coronavirus/COVID-19

Find up-to-date information for our community, patients, health plan members, and network providers.
Currently we offer COVID-19 testing for Martin's Point Health Care Center patients only.
Non-patients may visit 211maine.org or call 211 for testing site information.

Learn More

Contact Us

From our Health Care Centers to our health plan Member Services, we are ready and willing to assist you. 

After-Hours and Emergency Care

For a medical emergency, please call 911 for assistance.

For after-hours care, please see our directory of Urgent-Care clinics

Health Care Center patients: If you call your Health Care Center after office hours, you’ll reach an on-call health care provider. Medical professionals will evaluate your urgent medical needs and will guide you on how you should proceed.

Health Plan members: For after-hours care, please see our directory of Urgent-Care clinics. To speak with a registered nurse for after-hours questions about non-life-threatening injuries or illnesses:

Generations Advantage 24-Hour Nurse Line

1-800-530-1021 

US Family Health Plan 24-Hour Nurse Line

1-800-574-8494

Generations Advantage

Current Generations Advantage member? 
Call our Member Service team:

1-866-544-7504 (TTY: 711)
We’re available by phone 8 am–8 pm, seven days a week from October 1 to March 31; and Monday through Friday the rest of the year.

Interested in joining Generations Advantage?
Call our Sales team:

1-800-603-0652 (TTY: 711)

Visit us in person!

Generations Advantage Administrative Offices
891 Washington Avenue
Portland, ME 04103
Walk-in hours: 8 am–4 pm, Monday–Friday

US Family Health Plan

Current US Family Health Plan member?
Call our Member Service team:

1-888-674-8734 (TTY: 711) 
8 am–5 pm, Monday–Friday

Interested in joining the US Family Health Plan?
Call our Customer Service team:

1-888-241-4556
8:30 am–4:30 pm, Monday–Friday 

Visit us in person!

US Family Health Plan Administrative Offices
891 Washington Avenue
Portland, ME 04103
8 am–4 pm, Monday–Friday

Mail-Order Pharmacy
891 Washington Avenue
Portland, ME 04103 

1-800-707-9853
8 am–5 pm, Monday–Friday

Local US Family Health Plan Benefits Specialists

If you would like information about becoming a US Family Health Plan member, please select the state from below. Local representatives frequently hold free informational seminars, and also can meet with you one-on-one to discuss your options.

Lori Theriault 

Serving: Northern and Down East Maine

Office: 207-498-7020  Mobile: 207-404-1000
Email: lori.theriault@martinspoint.org
25 Sweden Street, Suite B, Caribou, ME 04736

Kimberly MacDonald

Serving: Central, Southern, and Western Maine

Office: 207-253-6190
Email: kim.macdonald@martinspoint.org
891 Washington Avenue, Portland, ME 04103

Denise Luck

Serving: Claremont and Lebanon

Office:866-740-2623 Mobile: 518-320-6842
Email: denise.luck@martinspoint.org
905 Roosevelt Highway, Suite 250A, Colchester, VT 05446

John Reed

Serving: Berlin, Colebrook, Concord, Dover, Keene, Laconia, Manchester, Nashua, North Conway, Portsmouth, and Rochester.

Office: 603-430-5057  Mobile: 603-651-7112
Email: john.reed@martinspoint.org
161 Corporate Drive, Portsmouth, NH 03801

Denise Luck

Serving: Northern and Central Vermont and Northeastern New York

Office:866-740-2623  Mobile: 518 320-6842
Email: denise.luck@martinspoint.org
905 Roosevelt Highway, Suite 250A, Colchester, VT 05446

Keith Prairie

Serving: Southern Vermont and Eastern Upstate New York, including the Capital District 

Office: 518-588-4441 Mobile: 518-588-4441 
Email: keith.prairie@martinspoint.org
800 Route 146, Bld 400 Suite 476, Clifton Park, NY 12065

Tim Dunnigan 

Serving: Central New York and the Southern Tier

Office: 866-876-7377 Mobile: 315 263-1406
Email: timothy.dunnigan@martinspoint.org
101 Old Cove Road, Suite 112, Liverpool, NY 13090

Denise Luck

Serving: Northern and Central Vermont and Northeastern New York

Office: 866-740-2623  Mobile: 518-320-6842
Email: denise.luck@martinspoint.org
905 Roosevelt Highway, Suite 250A, Colchester, VT 05446

Keith Prairie

Serving: Southern Vermont and Eastern Upstate New York, including the Capital District 

Office: 518-588-4441 Mobile:518-588-4441 
Email: keith.prairie@martinspoint.org
800 Route 146, Bld 400, Suite 476, Clifton Park, NY 12065

Ralf Sosnowski 

Serving: Western New York and Northern Pennsylvania

Office: 716-839-0285  Mobile: 585-732-0417
Email: ralf.sosnowski@martinspoint.org
141 Sully’s Trail, Suite 4, Pittsford, NY 14534

Melissa Strader

Serving: Fort Drum

Office: 315-785-5467  Mobile: 518-339-8787
Email: Melissa.strader@martinspoint.org
26121 US Route 11, Suite 3, Evans Mills, NY 13637

Tim Dunnigan

Serving: Bradford and Susquehanna Counties and the Borough of Sayre 

Office: 866-876-7377 Mobile: 315-263-1406
Email: timothy.dunnigan@martinspoint.org
101 Old Cove Road, Suite 112, Liverpool, NY 13090

Ralf Sosnowski

Serving: Northern Pennsylvania and Western New York

Office: 716-839-0285  Mobile: 585-732-0417
Email: ralf.sosnowski@martinspoint.org
141 Sully’s Trail, Suite 4, Pittsford, NY 14534

Health Care Centers 

Patient Accounts–Billing Office
1-800-499-7875 or (207) 791-3888
8 am–5 pm, Monday–Friday

Health Information Management
207-791-3728
FAX: 207-828-2433

Customer Feedback

US Family Health Plan and Health Care Center Patients

Looking to provide feedback concerning your US Family Health Plan or patient experience?

Email: customerexperience@martinspoint.org 
Phone: 1-888-396-2714

Generations Advantage To file a complaint with Martin's Point Generations Advantage:

1-866-544-7504 (TTY: 711)
Available 8 am–8 pm, seven days a week from October 1 to March 31; and Monday through Friday the rest of the year.

Fax: 1-207-828-7874

By Mail:
Martin's Point Generations Advantage
ATTN: Member Services - Grievances
PO Box 9746
Portland, ME 04101-5040

You may also file a complaint with Medicare directly.

If you suspect Fraud, Waste or Abuse

1-800-297-8616

General Information Hotline

1-800-322-0280

Please be aware that e-mail communication can be intercepted in transmission or misdirected. Please do not include personal health-related information or other sensitive information to us through this link; instead consider communicating any sensitive information by telephone, fax, or mail.