Coronavirus/COVID-19
Find up-to-date information for our community, patients, health plan members, and network providers.
Currently we offer COVID-19 testing for Martin's Point Health Care Center patients only.
Non-patients may visit 211maine.org or call 211 for testing site information.
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Contact Us
From our Health Care Centers to our health plan Member Services, we are ready and willing to assist you.
After-Hours and Emergency Care
For a medical emergency, please call 911 for assistance.
For after-hours care, please see our directory of Urgent-Care clinics
Health Care Center patients: If you call your Health Care Center after office hours, you’ll reach an on-call health care provider. Medical professionals will evaluate your urgent medical needs and will guide you on how you should proceed.
Health Plan members: For after-hours care, please see our directory of Urgent-Care clinics. To speak with a registered nurse for after-hours questions about non-life-threatening injuries or illnesses:
Generations Advantage 24-Hour Nurse Line
US Family Health Plan 24-Hour Nurse Line
Generations Advantage
Current Generations Advantage member?
Call our Member Service team:
1-866-544-7504 (TTY: 711)
We’re available by phone 8 am–8 pm, seven days a week from October 1 to March 31; and Monday through Friday the rest of the year.
Interested in joining Generations Advantage?
Call our Sales team:
Visit us in person!
Generations Advantage Administrative Offices
891 Washington Avenue
Portland, ME 04103
Walk-in hours: 8 am–4 pm, Monday–Friday
US Family Health Plan
Current US Family Health Plan member?
Call our Member Service team:
1-888-674-8734 (TTY: 711)
8 am–5 pm, Monday–Friday
Interested in joining the US Family Health Plan?
Call our Customer Service team:
1-888-241-4556
8:30 am–4:30 pm, Monday–Friday
Visit us in person!
US Family Health Plan Administrative Offices
891 Washington Avenue
Portland, ME 04103
8 am–4 pm, Monday–Friday
Mail-Order Pharmacy
891 Washington Avenue
Portland, ME 04103
1-800-707-9853
8 am–5 pm, Monday–Friday
Local US Family Health Plan Benefits Specialists
If you would like information about becoming a US Family Health Plan member, please select the state from below. Local representatives frequently hold free informational seminars, and also can meet with you one-on-one to discuss your options.
Lori Theriault
Serving: Northern and Down East Maine
Office: 207-498-7020 Mobile: 207-404-1000
Email: lori.theriault@martinspoint.org
25 Sweden Street, Suite B, Caribou, ME 04736
Kimberly MacDonald
Serving: Central, Southern, and Western Maine
Office: 207-253-6190
Email: kim.macdonald@martinspoint.org
891 Washington Avenue, Portland, ME 04103
Denise Luck
Serving: Claremont and Lebanon
Office:866-740-2623 Mobile: 518-320-6842
Email: denise.luck@martinspoint.org
905 Roosevelt Highway, Suite 250A, Colchester, VT 05446
John Reed
Serving: Berlin, Colebrook, Concord, Dover, Keene, Laconia, Manchester, Nashua, North Conway, Portsmouth, and Rochester.
Office: 603-430-5057 Mobile: 603-651-7112
Email: john.reed@martinspoint.org
161 Corporate Drive, Portsmouth, NH 03801
Denise Luck
Serving: Northern and Central Vermont and Northeastern New York
Office:866-740-2623 Mobile: 518 320-6842
Email: denise.luck@martinspoint.org
905 Roosevelt Highway, Suite 250A, Colchester, VT 05446
Keith Prairie
Serving: Southern Vermont and Eastern Upstate New York, including the Capital District
Office: 518-588-4441 Mobile: 518-588-4441
Email: keith.prairie@martinspoint.org
800 Route 146, Bld 400 Suite 476, Clifton Park, NY 12065
Tim Dunnigan
Serving: Central New York and the Southern Tier
Office: 866-876-7377 Mobile: 315 263-1406
Email: timothy.dunnigan@martinspoint.org
101 Old Cove Road, Suite 112, Liverpool, NY 13090
Denise Luck
Serving: Northern and Central Vermont and Northeastern New York
Office: 866-740-2623 Mobile: 518-320-6842
Email: denise.luck@martinspoint.org
905 Roosevelt Highway, Suite 250A, Colchester, VT 05446
Keith Prairie
Serving: Southern Vermont and Eastern Upstate New York, including the Capital District
Office: 518-588-4441 Mobile:518-588-4441
Email: keith.prairie@martinspoint.org
800 Route 146, Bld 400, Suite 476, Clifton Park, NY 12065
Ralf Sosnowski
Serving: Western New York and Northern Pennsylvania
Office: 716-839-0285 Mobile: 585-732-0417
Email: ralf.sosnowski@martinspoint.org
141 Sully’s Trail, Suite 4, Pittsford, NY 14534
Melissa Strader
Serving: Fort Drum
Office: 315-785-5467 Mobile: 518-339-8787
Email: Melissa.strader@martinspoint.org
26121 US Route 11, Suite 3, Evans Mills, NY 13637
Tim Dunnigan
Serving: Bradford and Susquehanna Counties and the Borough of Sayre
Office: 866-876-7377 Mobile: 315-263-1406
Email: timothy.dunnigan@martinspoint.org
101 Old Cove Road, Suite 112, Liverpool, NY 13090
Ralf Sosnowski
Serving: Northern Pennsylvania and Western New York
Office: 716-839-0285 Mobile: 585-732-0417
Email: ralf.sosnowski@martinspoint.org
141 Sully’s Trail, Suite 4, Pittsford, NY 14534
Health Care Centers
Patient Accounts–Billing Office:
1-800-499-7875 or (207) 791-3888
8 am–5 pm, Monday–Friday
Health Information Management:
207-791-3728
FAX: 207-828-2433
Customer Feedback
US Family Health Plan and Health Care Center Patients
Email: customerexperience@martinspoint.org
Phone: 1-888-396-2714
Generations Advantage To file a complaint with Martin's Point Generations Advantage:
1-866-544-7504 (TTY: 711)
Available 8 am–8 pm, seven days a week from October 1 to March 31; and Monday through Friday the rest of the year.
Fax: 1-207-828-7874
By Mail:
Martin's Point Generations Advantage
ATTN: Member Services - Grievances
PO Box 9746
Portland, ME 04101-5040
You may also file a complaint with Medicare directly.
If you suspect Fraud, Waste or Abuse
General Information Hotline
Please be aware that e-mail communication can be intercepted in transmission or misdirected. Please do not include personal health-related information or other sensitive information to us through this link; instead consider communicating any sensitive information by telephone, fax, or mail.