Recover your username.
To recover your username: enter the email address associated with your account, then click Save.
You’ll receive an email with instructions to recover your username.
Note: If you don’t receive the email, check your spam or junk folder. If you still need help, call the phone number listed to the right for your plan or for Provider Inquiries.
If your email ends in one of the following domains, your emails may be blocked:
- rr.com
- roadrunner.com
- spectrum.net
To retrieve your emails, use the Spectrum email portal and check the junk folder.