Account Management
Manage Your Account
Welcome! You're in the right place to access and manage your account. Once you're logged in, head to My Account to update your personal information—like your name, email, and phone number.
Already have an account? Click the sign in button. | Need one? Pick an option below.
Account Registration
Frequently Asked Questions
Frequently-asked questions relating to the online accounts.
Some of these links may require signing in. If prompted, please sign in to access the requested feature.
Create an online account with Martin's Point and you can:
- Review Plan Materials: A number of Martin’s Point Generations Advantage plan materials are now available by email and more are planned to be available electronically this year.
Make Updates with Secure Requests: Request a new ID Card, update or request a PCP, or update personal information.
Update Online Account Information: Change your password and update your security questions.
Update Communication Preferences: You are not required to consent to electronic mailings. If you choose to receive materials via email, you may opt out and return to receiving materials through regular mail upon request.
Set up automatic payment or submit a one time payment online: Choose the payment option that works best for you. Please have a copy of your most recent statement handy before submitting an online payment request.
- Member ID*
- ARAC #
- Member Name
If your email ends in one of the following domains, your emails may be blocked:
- rr.com
- roadrunner.com
- spectrum.net
To retrieve your emails, use the Spectrum email portal and check the junk folder.
How often can I reset my password?
The password can only be changed once every 24 hours.
What are the password requirements?
Must be 9 characters or longerMust Contain 3 of the 4 following types of characters:
Numbers
Upper Case Letters
Lower Case Letters
Special Characters: [space] ~ ! @ # $ % ^ & * ( )
Can I change my email address for the Portal?
Yes! You can change your email from the My Account page.
Can I change my Username?
Yes! You can change your username from the My Account page.
Why can't my dependent change their permissions?
For US Family Health Plan members, dependents under the age of 18 cannot modify their permissions on the member portal. To protect their privacy, certain sensitive information is automatically hidden, including:
- Claims with protected data
- Authorization with protected data
Note: Generations Advantage members do not have permissions restrictions as US Family Health Plan does, since Generations Advantage is designed for those 65 and older.
How do I order an ID card from the portal?
Once logged in to the member portal, go to the "My Health Plan" drop down and select "ID Card Request". Select who you want an ID card for and click "submit".
I ordered an ID card in the portal, when should I expect to see it?
It can take up to 24 hours for the request to reach our systems. Once it does, there is a 14-day turnaround time to receive new ID cards.
Can I order an ID card for my whole family at once?
US Family Health Plan sponsors and spouse can order ID cards for anyone enrolled in the plan. Generations Advantage members can only order ID cards for themselves.