For basic account details, please see the My Account page for updating your account info. For other features, please click one of the links below:
Frequently-asked questions relating to the online accounts.
The password requires a reset every 150 days and can only be changed once every 24 hours.
Yes! You can change your password from the My Account page.
Yes! You can change your username from the My Account page, or directly on the Change Username page.
Member's under the age of 18 cannot alter their permissions on the member portal. The following information is automatically hidden for the members privacy:
Once logged in to the member portal, go to the "My Health Plan" drop down and select "ID Card Request". Select who you want an ID card for and click "submit".
It can take up to 24 hours for the request to reach our systems. Once it does, there is a 14-day turnaround time to receive new ID cards.
US Family Health Plan sponsors and spouse can order ID cards for anyone enrolled in the plan. Generations Advantage members can only order ID cards for themselves.
In order to search by a specific location, the "Any Location" drop down must be changed first.
It can take up to 24 hours for changes to take effect in the portal.
US Family Health Plan members who update their PCP in the member portal will automatically be sent a new ID card. Generations Advantage members who update their PCP do not need a new ID card.