Account Home
Online Account Management
Welcome! If you are a Martin’s Point health plan member or a Network Provider participating in a health plan, you’ve come to the right place to access your online account.
For basic account details, please see the My Account page for updating your account info. For other features, please click one of the links below:
Password/Username
Registration
Other
Online Account Management FAQs
Frequently-asked questions relating to the Online Accounts.
Q: How often do I need to reset my password / register?
A: The password requires a reset every 150 days and can only be changed once every 24 hours.
Q: What are the password requirements?
A: Must be 9 characters or longer
Must Contain 3 of the 4 following types of characters:
Number
Upper Case Letter
Lower Case Letter
[space] ~ ! @ # $ % ^ & * ( )
Q: Can member change email address for the Portal?
A: The email address can be changed in SSO admin, but the member cannot do it themselves in the portal and need to contact Member Services.
Q: Can I change my Username?
A: Usernames are permanent.
Q: Why can't my dependent change their permissions?
A: Member's under the age of 18 cannot alter their permissions on the member portal. Automatically the following information is hidden for the members privacy:
Claims with protected data
Authorization with protected data
Q: How do I order an ID card from the portal?
A: Once logged in to the member portal, go to the "My Health Plan" drop down and select "ID Card Request". Select who you want an ID card for and click "submit"
Q: I ordered an ID card in the portal, when should I expect to see it?
A: It can take 24 hours for that request to reach our systems, once it does there is a 14 day TAT to receive new ID cards.
Q: Can I order an ID card for my whole family at once?
A: US Family Health Plan sponsors and spouse can order ID cards for anyone enrolled in the plan. Generations Advantage members can only order ID cards for themselves.
Q: I am trying to search for a Primary Care Provider by County, but providers from other counties are displaying?
A: In order to search by a specific location the "Any Location" drop down must be changed first.
Q: I changed my Primary Care Provider in the portal but it's still displaying wrong?
A: It can take up to 24 hours for changes to take effect in the portal.
Q: I changed my Primary Care Provider do I need to request a new ID card too?
A: US Family Health Plan members who update their Primary Care Provider in the member portal will automatically be sent a new ID card. Generations Advantage members who update their Primary Care Provider do not need a new ID card.