Your Feedback Matters: Medicare Advantage Plan Surveys

Every year The Centers for Medicare and Medicaid (CMS) requires Medicare Advantage plans to seek feedback from a sample of their members using two surveys—the Consumer Assessment of Healthcare Providers and Systems (CAHPS) and the Health Outcome Survey (HOS). You may receive one or both of these surveys.

The CAHPS survey asks about your experience with the care you receive from your health plan, providers, and drug plan. The HOS measures the quality of health care Medicare members receive and asks about your physical and mental health. It also asks if providers are addressing certain topics like physical activity, urinary incontinence, and falls.

Please complete any surveys you may receive. They are an important way for Medicare to hear directly from you about your health care experiences and for us to understand areas for improvement. If you have questions about the surveys, please call Member Services at 1-866-544-7504 (TTY: 711). Thank you, in advance, for taking the time to let us know how we are doing!