Forgot Your Username

An email will be sent with instructions for recovering your user name. The email address you provide must be associated with your account.

Need Help?

Generations Advantage: 
1-866-544-7504 (TTY:711)

US Family Health Plan: 
1-888-674-8734 (TTY:711)

Providers: 
1-888-732-7364 (TTY:711)

If your email ends in one of the following domains, your emails may be blocked:

  • rr.com
  • roadrunner.com
  • spectrum.net

To retrieve your emails, use the Spectrum email portal and check the junk folder.