Forgot Password


*NOTE ON CHANGING PASSWORDS: Password resets are allowed for Local Administrators only. If you need to reset you password and are not a Local Administrator, please reach out to your Local Administrator or call Provider Inquiry for your Local Administrator’s contact information.

Provider Inquiry Contact: 1-888-732-7364 (option 5 or 8)

Members and Local Administrators:

To reset your password, please enter your User Name below and select Next.

If you do not recall your Username, please visit the Forgot Username page for assistance.

Road Runner / Spectrum Email Users:

If your email ends in one of the following domains, your emails may be blocked:


To retrieve your emails, use the Spectrum email portal and check the junk folder.