Forgot Your Password

Reset your password

To reset your password, please enter your username below and select Next.

If you do not remember your username, visit the Forgot Username page for help.

Need Help?

Generations Advantage: 
1-866-544-7504 (TTY:711)

US Family Health Plan: 
1-888-674-8734 (TTY:711)

Providers: 
1-888-732-7364 (TTY:711)

Password Reset Policy: Only Local Administrators have the ability to reset passwords. If you are not a Local Administrator and need assistance resetting your password, please contact your Local Administrator directly.

If you do not know who your Local Administrator is, please call Provider Inquiry for assistance: 1-888-732-7364 (option 5 or 8)

If your email ends in one of the following domains, your emails may be blocked:

  • rr.com
  • roadrunner.com
  • spectrum.net

To retrieve your emails, use the Spectrum email portal and check the junk folder.