Prescription Refill Request
Submit a refill request for prescriptions filled through the Martin's Point mail-order pharmacy.
Member notice
Beginning November 10, US Family Health Plan members will have expanded options to manage their prescription refills. Theses options include a new simple-to-use mobile app which will replace the web-based prescription refill form, opt-in text communications, and an auto-refill service.
Enter your refill request using the form below.
If you have previously entered a request, you can check its status by entering the prescription number in the "Refill Status" section.
Submit a Refill Request
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Check Your Refill Status
To check the status of a refill, please enter your prescription number below. (You no longer need a confirmation number.)
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We’re expanding our options to make your pharmacy experience more convenient.
Beginning in mid-November 2025, Martin’s Point US Family Health Plan beneficiaries will have more ways to request Mail-Order Pharmacy refills.
1) RefillPro™ App: A simple to use, opt-in phone app that allows you to request refills several ways if there are no dosing or address changes. Download the free app to access these new options for requesting refills:
- Use your phone to scan the barcode on your prescription label, or manually enter your prescription number into the RefillPro™ app.
- Use the app’s one-touch dial option to speak directly with a Mail-Order Pharmacy representative.
2) Text Communication: We heard your requests for ease and flexibility in connecting with us and are pleased to offer a text option. Call us to set up text messaging and receive text reminders when you have a Mail-Order Pharmacy refill available. We’ll also send a text when we mail your prescription with a tracking number for the first package of each shipment.
3) Auto-Refill Service: You may now enroll in our auto-refill service so your medications with remaining refills will automatically process and mail to your address on file. Some restrictions apply. Speak with a Mail-Order Pharmacy representative to see if your prescription(s) are eligible. Please note that we are not permitted to accept returned medications if the mail package has been opened.
Important note: The improved communication and refill options noted above will replace the current web refill portal on the Martin’s Point website. A notice will also be available on the refill portal explaining the options available to refill your medication. As always, you can call the Mail-Order Pharmacy line directly to request refills.