We are currently experiencing higher-than-normal call volumes and delays in processing prescriptions due to recent system changes. This may result in longer wait times.

What you should do next:

1. If you are at risk of running out of your medication, please have your prescriber send your prescription to the pharmacy of your choice to avoid missing any days of your medication. We have placed automatic overrides for your prescriptions for all retail pharmacies, and 90 day supplies are available for most medications.

2. Update your payment information: If you need to update your payment information for the USFHP mail order pharmacy, please use this secure form

We sincerely apologize for any inconvenience this may cause. Please know our teams are working diligently to process and send prescriptions as quickly as possible. Your health and well-being are our top priority, and we appreciate your patience as we work through this update.