Crisis Support Resources

As we all process the recent tragic events in Lewiston along with ongoing concerns, we urge those in need of support to take advantage of the many resources available to you at this time.

If you are experiencing a mental health crisis, please call one of the numbers listed as a crisis resource below. If you are not in crisis, but would like to speak with a Martin’s Point social work care manager, please call 1-877-659-2403 and leave a message. We will respond as soon as possible during business hours.


Table of Contents:
  1. Crisis Intervention and Mental Health Support Resources
  2. Talking to Children about Tragic Events

Additional Resources:

Crisis Intervention and Mental Health Support Resources

Maine Statewide Crisis Hotline: 888-568-1112

Suicide and Crisis Lifeline: 988

Sweetser Warm Line: 866-771-9276  Peer to Peer phone support line for adults 18+

Veterans Crisis Line:  Visit or call 1-800-273-TALK (8255) and PRESS 1

Sweetser Mobile Crisis Intervention: Provided by Sweetser in the following counties: Androscoggin, Knox, Lincoln, Sagadahoc, Waldo and York counties, and northern Cumberland County (Brunswick, Freeport and Harpswell).

Mobile crisis intervention specialists respond to clients’ calls for assistance in their homes, at schools, or in other community settings. Sweetser’s mobile crisis intervention specialists respond to crisis calls from parents, teachers, police officers, other guardians, and youth asking for immediate help with a child or family in crisis. Sweetser responds to those crisis calls 24 hours a day, 7 days a week.

To access Mobile Crisis Intervention services, call the crisis line at 1-888-568-1112 for rapid response to crisis situations 24 hours a day, 7 days a week.

Spurwink Living Room Crisis Center: In Portland at 62 Elm Street. Walk in for anyone age 14+, 7A-7P, 7 days a week (eventually will be 24/7). You can also call 207-535-2096 for more information.

NAMI Maine Helpline: 1-800-464-5767 and Press 1 or visit

Crisis Text Line: Text HELLO to 741741  Available 24/7

Opportunity Alliance—Cumberland County: Those who are in need of immediate intervention due to overwhelming mental health symptoms can contact The Maine Crisis Line (MCL) at 1-888-568-1112 or by TEXT/CHAT. A crisis call specialist will assess safety and support the caller in identifying needs.

If needed, the caller will be connected with our Mobile Crisis Response Services team. The mobile team supports callers in Cumberland County. No matter where individuals are calling or texting from, The Maine Crisis Line crisis call specialist will connect you to the appropriate mobile team.

Community Concepts—Androscoggin, Franklin, and Oxford Counties: Includes parenting education and support, Lewiston 207-795-4065, South Paris 207-743-7716   Mon-Fri 8-4:30

Crisis & Counseling Centers—Augusta: Call 207-626-3414 and speak to a member of the Open Access Center care team to request an appointment or to learn more about the services and supports available.

10 Caldwell Road
Augusta, Maine 04330

Monday through Friday: 8:00 am – 4:00 pm
Saturday and Sunday: Closed

Community Health and Counseling Services: 1-888-568-1112

Crisis Stabilization Units (CSU): Crisis workers can make referrals to both adult and child crisis stabilization unit beds. Children are referred to the Sojourn House, a six-bed home in Bangor. Adults are referred to Safe Harbour Crisis Stabilization, an eight-bed facility in Brewer. Both units are operated and staffed by the Crisis Service. In the event that these units are full, we will work with you to find other crisis units within the State of Maine.

Aroostook Mental Health Services: 1-888-568-1112 AMHC provides 24/7 crisis services in Aroostook, Washington, and Hancock counties.

Services are provided in the home, in a community setting, and by telehealth. Crisis services are available during business hours 8 a.m. – 5 p.m. at any AMHC outpatient office in Fort Kent, Madawaska, Caribou, Presque Isle, Houlton, Calais, Machias, and Ellsworth.

Crisis services include a mental health and/or substance use assessment and safety planning. Referrals are provided for additional services as needed.

AMHC operates two Adult CSUs and two Children’s CSUs. This is a voluntary, unlocked, short-term, residential setting for clients in need of a safe and supportive environment while they stabilize from their behavioral health crisis; they do not provide psychiatric medication management. The units are staffed 24/7 with Crisis Counselors who provide support, crisis intervention, safety planning, and referrals to services. Anyone can refer throughout the state. Referrals are made by directly calling the unit.


  • Adult Crisis Stabilization Unit, 180 Academy Street, Suite 1, Presque Isle, 1-800-432-7805
  • Adult Crisis Stabilization Unit, 127 Palmer Street, Calais, 207-454-1910


  • Children’s Crisis Stabilization Unit, 8 Wesleyan Street, Fort Fairfield, 207-473-9285
  • Children’s Crisis Stabilization Unit, 127 Palmer Street, Calais, 207-454-0322

Talking to Children about Tragic Events

Talking to Children about the Shooting: A guide for starting the conversation and dealing with common reactions.

APA: Resources for Coping with Mass Shootings

Traumatic Events Resource List for Caregivers

Tips for Talking to Children and Youth After Traumatic Events: US Department of Health and Human Services

Helping Children Cope With Tragedy Related Anxiety | Mental Health America: Resources for educators and parents to support children of different age levels manage feelings of anxiety and helplessness following a tragedy

Creating Supportive Environments When Scary Things Happen

Talking to Children When Scary Things Happen

Talking to Teens When Violence Happens

GriefTalk: Talking to a Child or Teen to Let Them Know Someone Has Died: Guide for parents/caregivers from the National Alliance for Grieving Children

Supporting Youth in Grief After a Suicide or Traumatic Loss: Opening Up the Conversation: Guide for parents/caregivers from the Maine Suicide Prevention Program

How to Explain Death to a Child, A Step-by-Step Guide

The Center for Grieving Children – Portland, ME: The Center for Grieving Children's mission is to provide loving support to grieving children, teens, families and the community through peer support, outreach and education.

National Alliance for Children's Grief