Care Guidance
Know your options.
When you need medical care quickly, it's good to know you have a wide range of quality options to choose from, depending on how severe your condition or injury may be. If you feel your condition is life-threatening, the emergency room is always the right choice.
Choose the on-demand health service that is right for your situation:
Primary Care Provider (PCP)
Your PCP is your main point of contact for your health care needs.
Flu symptoms, earaches, migraines, low-grade fever, sore throat, minor sprains, back pain, minor cuts or burns, chronic conditions, etc.
*Plan members can find specific office visit copay information in your plan's Evidence of Coverage document.
**Your PCP may offer telehealth services through their office. Please check our provider directory for availability.
Find Your Primary Care Provider
To schedule an office visit with your current PCP, please contact their office directly. You can find provider contact and office hour information in the Provider Directory:
24-Hour Nurse Line
The 24-Hour Nurse Line provides guidance on what type of care you should seek for a specific symptom, illness, or injury. A trained nurse will be available to answer questions and guide you on the level of care your current condition requires.
General health questions or advice, guidance on where to go for care in non-urgent situations, discussion care options, etc.
Call the 24-Hour Nurse Line
Nurses can be reached anytime, day or night. To reach the our 24-Hour Nurse Line, tap to call the number below:
Telehealth
Telehealth services connect you to a board-certified doctor at any time (24/7/365) for health care needs outside of normal office hours. Telehealth providers can assist with illnesses or injuries, including sending any necessary prescriptions to your local pharmacy.
Urinary tract infections, sinus or ear infections, sore throats, flu, fever, minor cuts and burns, bug and animal bites, sprains and strains, skin rashes, skin infections.
Standard copays apply. See your Member ID card for plan information.
Access Included Health Telehealth Services
Included Health administers telehealth services for our Generations Advantage and US Family Health Plan. Members and their covered dependents have 24/7/365 online access to urgent care and behavioral health support.
Get Started | Click the link below to download the mobile app and access telehealth services:
Urgent Care
Visit an Urgent Care Clinic for non-life-threatening conditions requiring prompt attention that can't be addressed by your PCP. Urgent care centers typically operate beyond your PCP's regular office hours and are often less expensive an an emergency room.
Bone breaks or fractures, sprains, stitches, dizziness, sudden illness, infections, high blood pressure, foreign object removal, back pain, bug or animal bites, high fever, etc.
Find Your Local Urgent Care Clinic
Most urgent care clinics are open seven days a week, often outside of normal business hours. All urgent care facilities are covered for our plan members, even if it is not in-network.
To find your local urgent care clinic, use the search tool below:
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Emergency Room (ER)
For symptoms of a heart attack, stroke, or other serious medical emergency, please call 911 immediately.
The Emergency Room (ER) is the best choice when you are in need of immediate or advanced care for limb- or life-threatening conditions or injuries.
Sudden severe pain, trouble breathing or talking, injuries from a major accident, stroke or heart attack symptoms (see below), displaced bone break or fracture, uncontrolled bleeding, serious injuries to the head or eyes, etc.
Seeking Care at an Emergency Room (ER)
It is important to identify the location of your closest ER facility so you will know where to go during a life-threatening event. All hospital ERs are open 24 hours every day. Unlike urgent care clinics, ERs offer access to specialists and are equipped for advanced treatment options.
Admittance time at an ER is dependent on the severity of your condition or injury. The average wait time for non-emergencies is approximately 90-120 minutes.
After an ER visit, it is recommended that you schedule prompt follow-up care with your PCP. This will allow your PCP to monitor your condition or injury and discuss any additional steps that should be taken.
Mental Health
Mental health assistance is available 24/7/365 for individuals needing support or for concerned loved ones seeking guidance.
Depression, suicidal thoughts, panic disorders, anxiety, post-traumatic stress disorder (PTSD), behavioral health issues, drug or alcohol use, anger issues, grief and loss, stress, self-injury, family support, etc.
For additional information and resources, see our dedicated Mental Health page.
Access Mental Health Resources
National Suicide Prevention Lifeline
Call 1-800-273-8255 | 988Lifeline.org
Text 988 Maine | HeretoHelpMaine.com
Maine Crisis Hotline and Suicide Prevention Program
Call1-888-568-1112 | Maine.gov/suicide/
National Alliance on Mental Illness (NAMI) - Maine
Call1-800-464-5767 | NamiMaine.org/
IncludedHealth Telehealth Services (Behavioral Health)