5 ways your Martin's Point Patient Portal makes care easier.

Routine care, simplified.

Taking care of your health should be easy. For many routine needs, you don’t have to wait on hold or make a trip to the office.

For routine, non-urgent needs, the secure Martin’s Point Patient Portal is often the quickest and simplest way to connect with your care team from home. Most messages are answered within three business days.

Here are five ways to use the portal:

1. Request a prescription refill: Send your request when it’s convenient—no phone call needed.
2. Ask a billing question: Get help in one secure, convenient place.
3. Request medical records or forms: Send your request without making an extra trip to the office.
4. View routine test results: Check routine lab or imaging results that don’t require follow-up.
5. Send a message or request a future appointment: Ask a non-urgent question or request an appointment more than seven days away. Need a routine appointment sooner? Use our online self-scheduling tool to book select appointments within the next seven days.

When you should call instead.

Some health care needs are easier to handle with a conversation. Please call your health care center if:

• You don’t see your provider or the type of appointment you need in the online self-scheduling tool.
• You have an urgent medical concern that needs attention within three days.
• Your concern is complex and may require some back-and-forth.

For children, please call if:

• A baby 6 months old or younger has any sudden symptoms.
• A child 18 months old or younger has any breathing concerns or changes.

In an emergency, call 911.

Some symptoms need immediate attention and should never wait for a portal response. Call 911 right away for any of the following:

• Chest pain, pain spreading to your arm or dizziness.
• Shortness of breath that makes it hard to speak.
• Sudden weakness in your face, arm or leg.
• Sudden trouble speaking, slurred speech or vision changes.
• A head injury with loss of consciousness or new neurological symptoms, such as headaches, dizziness or seizures—or any head injury if you take blood thinners.