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  • US Family Health Plan

Mail-Order Refill Request


Get started on your prescription refill request by logging in below. 

Have questions? Instructions for new and returning users on how to submit refill requests can be found below in our how-to guide.

 

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How to Request Mail-Order Refills

New users will need to create a Mail-Order Refill account to manage your refills online. Before you can create your account, the following information must be on file with the Martin’s Point Mail-Order Pharmacy.

  • At least one active prescription with refills available
  • Your prescription (Rx) number
  • A valid email address or mobile phone number currently on file with the Mail-Order Pharmacy

Create Your Mail-Order Refill Account

  1. Go to the Login box and select Register.
  2. Enter required information.
  3. A temporary registration code (token) will be sent to you by email or text message.
  4. Use the code to create your username and password.
View password requirements
  • At least 9 characters
  • Includes at least 3 of the following:
    • Number
    • Uppercase letter
    • Lowercase letter
  • Includes a special character (e.g., @, #, !)
  • No spaces at the beginning or end


Important Notes:
Covered dependents who have prescriptions through the Mail-Order Pharmacy must create their own Mail-Order Refill account.

Go to Refill Login

If you are a returning user, follow these steps to log in and manage your prescriptions online. 

Step 1: Log In

  • Go to the Login box and enter your Mail-Order Refill account username and password, and click Log in.

Step 2: Refill

  • Use the Refill tab to add refill requests to your order.
  • When you've selected the prescription to refill, select Continue.
  • If a prescription has no refills remaining, you may submit a request to your provider for more refills on this page.

Note: If your prescription shows refills remaining, the refill date is available, and you are unable to add it for refill or do not receive confirmation that your refill was accepted, please call the Pharmacy Team at: 1-800-707-9853.

Step 3: Shipping

  • Select your mailing address where you want your prescription(s) to be mailed.
  • You can also add a new mailing address. 
  • Select Continue to move forward.

Step 4: Billing

  • You must have a credit card on file to process your refill. You will not be charged until your prescription is filled.

Note: You may see a temporary $1.00 authorization on your credit card. This will be removed after your card has been validated.

Step 5: Verify

  • Review your order details.
  • When you're ready, select Submit Order to send your refill request for processing.
  • If you need to log in again or start over, select Log Out or refresh your page/browser.

Important Notes:
Covered dependents who have prescriptions through the Mail-Order Pharmacy must create their own Mail-Order Refill account.

Go to Refill Login

Use the RefillPro™ app for quick and easy refills. The RefillPro™ app offers a simple way to request prescription refills without creating a Mail-Order Refill account. This app is for basic refill requests only and does not support other pharmacy account features.*RefillPro™ app

  1. Download the RefillPro™ app from the App Store (iOS) or Google Play (Android).
  2. Enter the Martin’s Point Mail-Order Pharmacy phone number 1-800-707-9853.
  3. Scan the barcode on your prescription label or enter the prescription number.
  4. Your refill will be processed/mailed using credit card and address on file.

*Note: Billing changes, overnight mail requests, and provider requests are not available through the RefillPro™ app.

Need urgent assistance?
If you are experiencing a medical emergency or need immediate help with your medication, please contact your health care provider or call 911.