Don’t let credit card issues delay your mail-order prescription.
Posted 08/05/26
One of the most common reasons mail-order prescriptions are delayed is because the credit card on file is no longer valid.
This can happen for several reasons:
- You’ve received a new card.
- Your card has expired.
- Your bank has issued a replacement after suspected fraud.
What happens if my payment is declined?
If your payment is declined, our Mail-Order Pharmacy team will make two attempts to contact you by phone. If we're unable to reach you within 14 days, your prescription order will be canceled, and you'll need to contact the Mail-Order Pharmacy to place a new order.
Don't wait until your next refill is due to update your credit card information.
Updating your payment information only takes a few minutes and can help keep your prescription orders on track.
If your credit card information has changed recently, update your payment information today using our secure online form to help avoid unnecessary delays in receiving your medications.
