Need care? Know where to go.
Posted 08/26/25
Choose the right care at the right time
You've got options depending on the urgency of your health care needs.
Primary care provider
Your PCP is your main point of contact for your health care needs that can be addressed when their office is open.
24-hour nurse line
Call our free nurse line (provided by Carenet Services) at 1-800-574-8494 (Select Option 2). A trained nurse will answer questions about symptoms, injuries, or illness and guide you on the level of care you need, including:
- If you should head to an urgent care clinic, the ER, or wait to see your doctor
- General information about a condition, medication, or other health concerns
This service is not intended to take the place of your health care provider.
Urgent care
Urgent care centers typically operate beyond your PCP's regular office hours and are often less expensive than an Emergency Room. Visit an urgent care when you have non-life-threatening conditions that require prompt attention and can’t be addressed by your PCP, such as:
- Urinary tract infections
- Sinus or ear infections
- Sore throats, flu
- Fever
- Minor burns, cuts, sutures
- Bug and animal bites
- Sprains and strains
- Skin rash, skin infections
Emergency room
The ER is the best choice when conditions are life- or limb-threatening and may require advanced treatment. Examples include severe abdominal pain, sudden severe headache, severe burns, uncontrolled bleeding, serious injuries to the head or eyes, and displaced fractures.
Call 911 for these symptoms or other serious medical emergencies:
Symptoms of a heart attack:
- Chest pain or tightness
- Pain in the arms, neck, jaw, shoulder, or back
- Difficulty breathing or shortness of breath
- Nausea or vomiting
- Extreme weakness or fatigue
- Persistent, severe heartburn
- Light-headedness or dizziness
Symptoms of a stroke:
- Sudden numbness or weakness, especially on one side of the body
- Sudden confusion, trouble speaking or understanding
- Sudden trouble seeing in one or both eyes
- Sudden severe headache
Suicide and Crisis Lifeline
If you or a loved one is ever experiencing a mental health crisis, please call or text the Suicide and Crisis Lifeline:
