Trusted Third-Party Vendors

Amplifon^®

All Generations Advantage members have a hearing aid benefit through Amplifon. The Hearing Aid benefit provides coverage for hearing aids which are not covered by Original Medicare.

Members should contact Amplifon at 1-888-669-2167 for any hearing aid benefit or device questions.

Amplifon is available Monday to Friday, 8am–8pm.

Members can visit our Hearing Benefit page for additional information. 

CareNet^® Nurse Line

Through our partnership with CareNet, Martin’s Point provides a dedicated Nurse Line service.

This service offers ongoing support for all your health-related inquiries, ensuring you have access to professional advice whenever you need it.

• 24-Hour Nurse Line: Whether you need ongoing support for health management or immediate advice after hours, our registered nurses provide valuable insights and guidance.

• When to Call: Use the Nurse Line for urgent health inquiries, medication questions, and immediate health guidance, especially when your primary care provider is unavailable.

Members can call the Nurse Line service Monday to Friday, 8am–4:30pm at 1-800-530-1021. 

CVS Caremark™

CVS Caremark is a Martin's Point Generations Advantage trusted partner, providing prescription and Part D services. They are able to assist with all your medication needs, including:

• Running test claims
• Suggesting alternative medications
• Arranging for a pharmacist consultation
• Initiating PA/formulary exception process for medications

If you have questions, call 1-888-296-6961 for 24/7 support, or visit Caremark.com.

For specific support, contact:

• Authorizations/Exceptions—1-855-344-0930
• Password reset—1-877-493-9909
• Pharmacy support—1-800-364-6331

EyeMed® Eyewear Discount

Generations Advantage plan members can receive a discount on eyewear through EyeMed as an added benefit of their Northeast Delta Dental coverage.

If the eyewear retailer works with EyeMed, they may be able to apply a discount.

• The retailer will need to apply EyeMed Group Number 9231093.

To get started, visit EyeMed Vision Care or call 1-866-246-9041 and say “Benefits” and state whether you are looking for glasses or contacts. Then respond to any subsequent prompts about your eyewear.

Note: Eye exam is not available through this benefit.

Focus Care Home Visit Scheduling

Focus Care offers wellness visits and preventative health screenings in the comfort of the member’s home or through a video health call. These services have no out-of-pocket cost to the member. Focus Care will share the results of the visit with the member’s primary care provider.

Focus Care serves Generations Advantage members in Maine and New Hampshire. All members who participate in a Focus Care Home Visit will receive a $15 Hannaford gift card.

Focus Care Home Visit scheduling can be reached at 1-800-295-5925. They are available Monday to Friday, 8:30am–8pm. 

Included Health

Included Health administers telehealth services for Generations Advantage plan members.

Members and their covered dependents have online access to urgent care and mental health support 24/7/365. Members can connect with a doctor from the comfort of home or elsewhere.

• See a doctor fast with 24/7/365 access to board-certified providers
• Get prescriptions sent to a local pharmacy of your choice
• Connect anywhere, anytime virtually from your smartphone, tablet, or computer

To use this service:

• Visit IncludedHealth.com/MartinsPoint to download the mobile app and access telehealth services.

Matrix Home Visit Scheduling

Maxtrix offers wellness visits and preventative health screenings in the comfort of the member's home or through a video health call. These services have no out of pocket cost to the member. Matrix will share the results of the visit with the member's primary care provider.

Matrix services all Generations Advantage members in Maine. Members who complete a visit will receive a $15 Hannaford gift card.

Matrix Home Visit Scheduling can be reached by calling 1-888-779-8978.

LifeStation^®

Martin's Point partners with LifeStation to offer advanced medical alert devices through a Covered Medical Benefit or a Value-Added Discount. Your benefits depend on what Generations Advantage plan you are enrolled in (see below).

Both options provide 24/7 monitoring with devices such as in-home systems, mobile units with GPS/WiFi, and optional fall detection.

• Covered Medical Benefit (Alliance plan members only): No cost for shipping, activation, or monthly fees.
  To access benefit, call 1-866-220-0934.

• Value-Added Discount (Prime, Select, Essential plan members): 25% off medical alert devices.
  To access discount, call 1-855-793-8555.

Customer service is available at 1-800-998-2400 for support.

Mom's Meals^® Affinity Program

The Mom's Meals affinity program offers access to discounted home-delivered meals for all Generations Advantage members.

To receive the discount and free shipping, use the code “MPGA.” Access Mom's Meals Discount Program

Program highlights:

• High quality, refrigerated ready-to-heat meals
• Choice of meals from a broad menu
• Menus to support common health conditions
• Vast delivery footprint to any continental U.S. address
• Order meals online or by phone

For customer support, members can call 1-866-224-9485 from Monday to Friday, 8am–5pm. Additional information and support is available via email or on the Mom's Meals website:

• Website—MomsMeals.com/MPGA
• Email—[email protected]

North East Delta Dental^® (NEDD)

The Generations Advantage Dental benefit is administered by North East Delta Dental (NEDD). They can assist with questions about:

• Coverage: Find out if a specific dental service is covered.
• Costs: Understand the cost and category a service falls into.
• Provider status: Check if a provider is in-network.

North East Delta Dental customer support is available Monday to Friday, 8am–4:45pm at 1-800-832-5700.

For additional information, refer to your plan’s Evidence of Coverage or visit our Dental Benefit page.

Amplifon®

US Family Health Plan members have access to substantial discounts on hearing aids and hearing aid batteries through our partnership with Amplifon.

Please remember that for hearing tests and medical services, you should see a US Family Health Plan network provider.

To get started, contact Amplifon at 1-888-486-8861 or visit AmplifonUSA.com/MartinsPoint.

CareNet® Nurse Line

Through our partnership with CareNet, Martin’s Point provides a dedicated Nurse Line service.

This service offers ongoing support for all your health-related inquiries, ensuring you have access to professional advice whenever you need it.

• 24-Hour Nurse Line: Whether you need ongoing support for health management or immediate advice after hours, our registered nurses provide valuable insights and guidance, helping you make informed decisions about your health care.

• When to Call: Use the Nurse Line for urgent health inquiries, medication questions, and immediate health guidance, especially when your primary care provider is unavailable.

Members can call the Nurse Line service from Monday to Friday, 8am–4:30pm at 1-800-574-8494.

EyeMed® Eyewear Discounts

US Family Health Plan members get exclusive discounts on eyewear and vision services through EyeMed Vision Care.

Save on glasses, lenses, and contact lenses beyond your free annual eye exam.

Use Plan ID 1021887 or visit the EyeMed Discount Page for more details.

Included Health

Included Health administers telehealth services for US Family Health Plan members.

Members and their covered dependents have online access to urgent care and mental health support 24/7/365. Members can connect with a doctor from the comfort of home or elsewhere. 

• See a doctor fast with 24/7/365 access to board-certified providers
• Get prescriptions sent to a local pharmacy of your choice
• Connect anywhere, anytime virtually from your smartphone, tablet, or computer

To use this service:

• Visit IncludedHealth.com/MartinsPoint to download the mobile app and access telehealth services