Need fast medical care? Know your options.
When you need medical care quickly, it's good to know you have a wide range of quality options to choose from, depending on how severe your condition or injury may be.
If you feel your condition is life-or-limb threatening, the emergency room is always the right choice.
If not, we recommend your PCP or an urgent-care clinic—you could save time and money, while receiving excellent care from highly-trained medical professionals. The 24-Hour Nurse Line is also available to you at all times at 1-800-530-1021
During Regular Business Hours: Your Primary Care Provider (PCP)
Cost: $0 or $20 copay, depending on your plan.
PCPs offer acute-care appointments during regular business hours. For non-life-threatening issues, a quick call to your PCP first may be your best option to get care from someone who knows your medical history and unique health needs.
After Hours: Urgent-Care Clinics
Cost: $0–$45 copay, depending on your plan.
- Sprains, muscle strains
- Cough, sore throat, sinus pain, and/or congestion
- Fever, minor infections
- Rash, minor burns or cuts
- Nausea, vomiting, and/or diarrhea
After Hours: 24-Hour Nurse Line
1-800-530-1021
Cost: No charge for Generations Advantage plan members.
The Generations Advantage 24-hour Nurse Line is a great resource for after-hours questions about non-life-threatening injuries or illnesses.
Call 1-800-530-1021 to speak with a registered nurse.
When to Go to the Emergency Room (ER)
Cost: $90 copay for all plans.
ERs are the best choice when conditions are life-or-limb-threatening and may require advanced treatment.
Hospital ERs are open 24 hours every day and offer access to specialists. The average ER wait time for non-emergencies is 90–120 minutes.
Go to your nearest ER if you have:
- Chest pain
- Unusual shortness of breath
- Severe abdominal pain
- Uncontrolled bleeding
- Signs of stroke like sudden weakness, difficulty speaking, or severe headache
After an ER visit, prompt follow-up care by your PCP can be an important part of getting better. If your condition does not improve or gets worse, please call your PCP.