We are currently experiencing higher-than-normal call volumes and delays in processing prescriptions due to recent system changes. This may result in longer wait times.
What you should do next:
1. Request a temporary local refill if needed: If you have requested a mail order refill or are in need of a refill and are at risk of running out of your medication, we recommend contacting your prescribing provider to request a temporary refill at a local pharmacy to avoid delays.
2. Update your payment information: If you need to update your payment information for the USFHP mail order pharmacy, please use this secure form
We sincerely apologize for any inconvenience this may cause. Please know our teams are working diligently to process and send prescriptions as quickly as possible. Your health and well-being are our top priority, and we appreciate your patience as we work through this update.
Prescription Refill Request
We’re expanding our options to make your pharmacy experience more convenient.Martin’s Point US Family Health Plan beneficiaries now have more ways to request Mail-Order Pharmacy refills:
Option One | RefillPro™ App
A simple to use, opt-in phone app that allows you to request refills several ways if there are no dosing or address changes.
- Use your phone to scan the barcode on your prescription label, or manually enter your prescription number into the RefillPro™ app.
- Use the app’s one-touch dial option to speak directly with a Mail-Order Pharmacy representative.
Download the free app to access these new options for requesting refills:
Apple Store (iPhone users) | Google Store (Android users)
App Compatibility Information for Apple Products
- iPhone—requires iOS 11.0 or later
- iPad—requires iPadOS 11.0 or later
- iPod touch—requires iOS 11.0 or later
- Mac—requires macOS 11.0 or later and a Mac with Apple M1 chip or later
- Apple Vision—requires visionOS 1.0 or later
Option Two | Text Communication
We heard your requests for ease and flexibility in connecting with us and are pleased to offer a text option.
Call us to set up text messaging and receive text reminders when you have a Mail-Order Pharmacy refill available. We’ll also send a text when we mail your prescription with a tracking number for the first package of each shipment.
Option Three | Auto-Refill Service
You may now enroll in our auto-refill service so your medications with remaining refills will automatically process and mail to your address on file. Some restrictions apply. Speak with a Mail-Order Pharmacy representative to see if your prescription(s) are eligible.
Please note that we are not permitted to accept returned medications if the mail package has been opened.
Important note: The improved communication and refill options noted above replaced the web refill forms. As always, you can call the Mail-Order Pharmacy line directly at 1-800-707-9853 to request refills and check the status of your refill.
TRICARE® Prescription Copay Increases in 2026
For your planning purposes, we want to let you know that TRICARE will be raising member copays on prescription drugs beginning January 1, 2026. These increases will affect all US Family Health Plan members except dependent survivors of active-duty service members (ADSMs) and medically retired service members and their dependents. These members will see no change in their prescription drug copays in 2026.