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Thank you for taking a moment to complete this survey. Your feedback helps Martin’s Point improve the service it provides to its customers.
*Required
Which of the following best describes you?*
I am a Martin’s Point Health Insurance Member
I am a Martin's Point Health Care Center Patient
I am both a Martin’s Point Health Insurance Member and a Health Care Center Patient
I am a Martin’s Point Network Provider or Staff
Other
Other
What Martin’s Point product or service are you providing feedback on?*
Generations Advantage (Medicare Health Plan)
US Family Health Plan (A TRICARE Prime Plan)
Both Generations Advantage and US Family Health Plan
Martin's Point Health Care Centers
Other
Other
What was the primary purpose of your recent experience with Martin’s Point?*
Learn about my Martin’s Point Health Insurance Plan Benefits and Eligibility
Search for a provider / Search for an in-network provider
Send a message to my Martin’s Point Health Care team
Pay My Bill
Check My Claim Status
Change PCP
Update Member Information
Request ID Card
View Authorizations
Other
Other
What was the primary purpose of your recent experience with Martin’s Point?
Benefits and Eligibility
Provider Relations, Provider Data, Credentialing, Contracting
Claims, Rejected/Denied Claims, Appeals
Authorizations and Utilization Management
Clinical Issues, Quality/Compliance, Policies
Update Information
Other
Other
How likely are you to recommend Martin’s Point to a friend or colleague? 0 = Not likely, 10 = Very likely
0
1
2
3
4
5
6
7
8
9
10
During your most recent experience with Martin’s Point:
How easy was it to interact with Martin’s Point? (1 = Difficult, 5 = Easy)
1
2
3
4
5
Were you able to accomplish what you wanted?
Yes
No
Not Sure
What can Martin’s Point do to improve your experience in the future?
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