Thinking about trying telehealth? Let’s answer some common questions.

Getting care from the comfort of home has never been easier, but you may still have questions about using telehealth.

If you’ve been hesitant to schedule your first virtual visit, you’re not alone. Here are some common concerns—and the facts behind them.

“Is telehealth covered under my plan?”

Yes. Martin’s Point US Family Health Plan partners with Included Health, Inc. to provide urgent care telehealth services to members and their covered dependents.

Please note: Your primary care provider (PCP) may also offer telehealth services as part of their individual practice. This is separate from the Included Health telehealth benefit provided through your US Family Health Plan. Please contact your PCP to understand if they offer a telehealth option which you could also use for yourself and your covered dependents.

“Can telehealth help with my health concern?”

Telehealth isn’t the right choice for every medical need, but it’s a convenient option for many everyday health concerns. Virtual visits with a licensed health care provider are available for non-emergency conditions such as:

• Cold, flu, and allergy symptoms
• Minor infections and rashes
• Medication questions
• Mental health concerns
• And more

If you’re unsure whether telehealth is appropriate for your symptoms, visit Included Health’s telehealth website to learn more about the conditions that can be treated virtually.

“When should I use telehealth?”

Telehealth is a great option to consider, depending on your circumstances.

• Telehealth can be a quicker, more cost-effective alternative to the emergency room for non-life-threatening concerns.
• Telehealth through Included Health is a great option to consider when you are traveling within the United States, and away from your normal primary care provider.

Telehealth can also be used if you are unable to connect with your primary care provider to address your concerns in your desired timeframe.

Please note that telehealth is not for medical emergencies. If you’re experiencing a life-threatening emergency, call 911 immediately.

“What if the technology doesn’t work?”

Included Health is designed to make virtual visits simple. Before your appointment, you’ll receive an email with information on how to join from your smartphone, tablet, or computer. If you run into any issues, Included Health offers troubleshooting resources and support to help you get connected.

“Is my personal health information secure?”

Yes. Protecting your privacy is a top priority. Included Health meets or exceeds all federal requirements under the Health Insurance Portability and Accountability Act (HIPAA) to safeguard your personal health information. You can feel confident that your information is protected throughout your virtual visit.

“How much will a telehealth visit cost?”

Telehealth visits through Included Health are covered under your health plan and are subject to your plan’s in-network copay. You can find your copay amount on your member ID card. After you register for Included Health, your expected cost will also be displayed in your patient portal before your visit.