Contact Us

I'm looking for general information from Martin's Point
Please call 1-800-322-0280 for general information.
I'm trying to contact a doctor or provider's office

Select a Health Care Center location below for contact information.

Biddeford

Brunswick–Baribeau Drive

Brunswick–Farley Road

Gorham

Portland

Portsmouth, NH

Scarborough

I'm trying to contact a health insurance plan

Administrative offices
891 Washington Avenue
Portland, ME 04104
Walk-in hours: 8 am to 4 pm, Monday-Friday

If you are current Generations Advantage member
Current members of Generations Advantage Prime, Select, Value, Value Plus, or Focus DC Plans
1-866-544-7504 (TTY: 711)
8 am to 8 pm, Sunday-Saturday, October 1 - February 14
8 am to 8 pm, Monday-Friday, February 15 - September 30

To learn more about Generations Advantage
1-888-640-4423 (TTY: 711)
8 am to 8 pm, Sunday-Saturday, October 1 - February 14
8 am to 8 pm, Monday-Friday, February 15 - September 30

If you are a current US Family Health Plan member
1-888-674-8734 (TTY: 711)
8 am – 5 pm Monday-Friday

To learn more about US Family Health Plan
1-888-241-4556 (TTY: 711)
8:30 am – 4:30 pm Monday-Friday

Language assistance available upon request

I'm trying to contact a pharmacy

Mail Order US Family Health Plan (Military) Contact Information
Location: 891 Washington Avenue
Portland, ME 04104
Get Directions
Hours: Monday - Friday: 8:00 - 5:00
Phone: (800) 707-9853
Mail Order Generations Advantage (Medicare) Contact Information
Location: Caremark Mail Order Pharmacy
Hours: 24 hours a day, 7 days a week
Phone: (888) 296-6961
Portland Onsite Pharmacy Contact Information
Location: 331 Veranda Street
Portland, ME 04104
Get Directions
Hours: Monday - Friday: 8:00 - 6:00
Phone: (207) 828-2402 or
(800) 897-1957
Fax: (207) 791-3883
Portsmouth Onsite Pharmacy Contact Information
Location: 161 Corporate Drive
Portsmouth, NH 03801
Get Directions
Hours: Monday - Friday: 8:00 - 5:30
Phone: (603) 431-5154
Fax: (603) 430-5083
I am interested in exploring career options at Martin's Point
I am a media representative with an inquiry
I would like to provide feedback concerning my customer experience

For feedback concerning our Health Care Centers
Email: customerexperience@martinspoint.org 
Phone: 1-888-396-2714

For feedback concerning our US Family Health Plan
Email: customerexperience@martinspoint.org
Phone: 1-888-396-2714

For feedback concerning our Generations Advantage Plans
To file a complaint with Martin's Point Generations Advantage:
Call 1-866-544-7504 (TTY: 711)
October 1 - February 14
8am to 8pm, Seven days a week
February 15 - September 30.
8am to 8pm, Monday-Friday
Fax a written complaint to 207-828-7874.
You may also mail your complaint to:
Martin's Point Generations Advantage
ATTN: Member Services - Grievances
PO Box 8832
Portland, ME 04101-5040
 
You may also file a complaint with Medicare directly
 
If you suspect Fraud, Waste or Abuse, please call the Martin's Point Hotline at: 1-800-297-8616.

Please be aware that e-mail communication can be intercepted in transmission or misdirected. Please do not include personal health related information or other sensitive information to us through this link; instead consider communicating any sensitive information by telephone, fax, or mail.

I have a question about my bill

Martin's Point Health Care Center patients
If you are a patient at one of the Martin’s Point Health Care Centers and have a question regarding a bill from a recent or past visit, please contact us.
By Phone: (207) 791-3888 8 am–5 pm, Monday - Friday
Online: Through your personal healthcare portal: MyMartin'sPoint

Generations Advantage Medicare Advantage plan members
If you are a current Generations Advantage member (Prime, Select, Value, Value Plus, or Focus DC Plans) and have a question about your premium bill or your benefits, please contact us by phone.
Phone: 1-866-544-7504 (TTY: 711)
8 am-8 pm, Sunday-Saturday, October 1 - February 14
8 am-8 pm, Monday-Friday, February 15 - September 30

US Family Health Plan members
If you are a current US Family Health Plan member and have a question about your premium bill or your benefits, please contact us by phone.
Phone: 1-888-674-8734 (TTY: 711)
8 am-5 pm, Monday-Friday
Walk-in service for US Family Health Plan members is available at our office in Portland, Maine, 891 Washington Avenue, from 8 am-4 pm, Monday-Friday