Member Resources

When immediate medical attention is needed, choose the right care setting to ensure you get the help you need quickly and efficiently.

• Emergency Room (ER): For life-threatening conditions, such as severe injuries or symptoms that could indicate a heart attack or stroke, the ER is your safest choice. Find an Hospital/Emergency Room near you.
• Urgent Care Clinics and PCP: For less severe issues that still require prompt attention, like minor injuries or illnesses, your Primary Care Provider (PCP) or an urgent care clinic can provide fast, quality care at a lower cost. Find an Urgent Care clinic near you.

Our Health Coach and Nurse Line services provide ongoing support for all your health-related inquiries, available through a single, convenient phone number. Whether seeking wellness guidance from a Health Coach or needing medical advice from a Nurse, expert assistance is just a call away. 

Phone: 1-800-574-8494

• Option #1: Health Coach - Connect with Health Coaches for personalized advice on managing health conditions, creating exercise plans, or lifestyle changes. Ideal for managing chronic conditions, developing fitness plans, or lifestyle counseling. Available Monday-Friday, 8 am to 4:30 pm.
  
  
• Option #2: 24-Hour Nurse Line - Whether you need ongoing support for health management or immediate advice after hours, our Nurse Line is here to assist. Our registered nurses provide valuable insights and guidance, ensuring you make informed decisions about your care.
  • Ongoing Support: Get answers and advice for managing non-life-threatening medical issues. Our nurses can help you understand symptoms, offer advice on health management, and guide you in maintaining your well-being.
    
  • After-Hours Decision Making: If you're unsure whether a condition requires an ER visit or can be managed at home, our nurses offer quick assessments and guidance. They can help you decide if you should seek urgent care or if it's safe to wait for a regular appointment.

When to Call:

• Health Coach: For ongoing health management, wellness advice, and lifestyle support.
• 24-Hour Nurse Line: For urgent health inquiries, medication questions, and immediate health guidance.

As a Martin’s Point US Family Health Plan member, you are eligible to receive FREE, personalized care management. Sign up for a dedicated medical or behavioral health care manager who will help you succeed at leading a healthy, active, and full life. Our care managers can help you:

• Manage your health care
• Navigate your health plan
• Understand medications
• Find community support and resources

We want to help you live the healthiest life possible. Get started by calling a Martin’s Point care manager at 1-877-659-2403 or visit our Health Services page for more details.

Martin’s Point care management programs are entirely voluntary. You can choose not to participate or to stop participating in the program at any time. If you have immediate concerns regarding your health, please contact your doctor. Always consult your health care provider before making any lifestyle changes. Only your doctor can diagnose and treat a medical condition.

Enjoy exclusive savings through our partnership with EyeMed Vision Care. Save up to 35% on frames, lenses, lens enhancements (like anti-reflective coatings and UV protection), and contact lenses at participating locations, such as select LensCrafters, Pearle Vision, Target Optical centers, and more.

Simply confirm participation with your chosen provider and present the USFHP Discount ID number 1021887 at checkout to access these discounts.

Note: For questions about discount participation, contact the eyewear provider directly.

Receive exclusive discounts of 10–30% on complementary and alternative medical treatments through our partnership with WholeHealth Living Choices. These discounts are available at participating providers and include services such as acupuncture, chiropractic care, massage therapy, and more.

Discounted services include:

• Acupuncture / Dry Needling
• Chiropractic
• Massage Therapy
• Naturopathy
• Nutritional Counseling
• Tai Chi
• Yoga
• And much more!

To access these discounts, members must register or log in online. Assistance for registration is also available by phone.

Phone: 1-800-274-7526 (Note: Discounts cannot be accessed over the phone. Phone support is for registration assistance only.)

Stay active and healthy with discounts at participating fitness centers, a benefit made possible through our partnership with WholeHealth Living Choices. Whether you're looking for gym memberships or special fitness programs, you can access a range of offers including: 

• Waived enrollment fees (e.g., 100% of the standard initiation fee).
• 10–20% discounts on monthly membership fees.
• Exclusive deals tailored to our members.

Accessing Your Discounts:

1. Begin by visiting the page linked below to explore participating fitness centers and available offers.
2. For detailed information and to find fitness centers near you, register or log in. Offers are designed to suit diverse fitness needs and vary by location.
3. If you need assistance with registration, call 1-800-274-7526. When you call, be sure to mention “WholeHealth Living Choices Discount Program” to ensure the representative can assist you properly. (Note: This number is for registration assistance only and cannot be used to access discounts directly.)

Receive significant discounts on hearing aids and batteries through our partnership with Amplifon. Please remember that for hearing tests and related medical services, you should see a US Family Health Plan network provider.

Find an Audiologist: Use our online directory to locate participating audiologists or call Martin’s Point US Family Health Plan Member Services at 1-888-674-8734 for assistance.

How to Access Discounts:

1. Visit the Amplifon website using the button below or call 1-888-486-8861.
2. Ensure to mention your affiliation with the US Family Health Plan for the discount.

Note: The Amplifon program is for purchasing hearing aids and batteries only.

Our page connects you directly with trusted partners, making it easier than ever to manage your benefits. From exclusive discounts to personalized support, our vendors are here to help you get the most out of your membership. Direct access to the services and solutions you need. Explore what’s available and take control of your health and wellness today!