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Account Management

You've come to the right place to access your account.

Find tools to keep your account up to date and explore its full features.

Register for Your Account

For Generations Advantage members and US Family Health Plan members.

Network providers: Register here if you are applying to be a Local Administrator for your organization. Contact your existing Local Administrator for tasks like adding users or resetting passwords.

Have an Authorization Code?

Use the unique code sent by Member Services or Provider Inquiry in your registration email to complete your setup.

Password Management

Don't have access to your account? Use the links below to update your information without signing in.

Expired Password Reset your password if it has expired. Passwords expire every 150 days.
Forgot Password Reset your password by entering your username. If you’re a provider, contact your Local Administrator for assistance.

Username Management

Forgot Username Receive your username via your registered email.

Need Assistance? Contact Support

Generations Advantage Members: Call 1-800-530-1021

US Family Health Plan Members: Call 1-800-574-8494

Network Providers: Call Provider Inquiry at 1-888-732-7364

Frequently-asked questions relating to the online accounts.

Some of these links may require signing in. If prompted, please sign in to access the requested feature.

Create an online account with Martin's Point and you can:

Review Plan Materials: A number of Martin’s Point Generations Advantage plan materials are now available by email and more are planned to be available electronically this year.
Make Updates with Secure Requests: Request a new ID Card, update or request a PCP, or update personal information.
Access Benefit Details

Note: First-time users are required to create a CVS/Caremark account, but only Martin's Point sign-in is required for access after the first login.

Update Online Account Information: Change your password and update your security questions.
Update Communication Preferences: You are not required to consent to electronic mailings. If you choose to receive materials via email, you may opt out and return to receiving materials through regular mail upon request.
Submit an Online Premium Payment: Submit an online premium payment through PayTrace. Please have a copy of your most recent statement handy before submitting an online payment request.

Member ID*
ARAC #
Member Name
Email

Submit an Online Reimbursement Request: Submit a reimbursement request for Wellness Wallet or Eyewear purchases here:

How often do I need to reset my password / register?

The password requires a reset every 150 days and can only be changed once every 24 hours.

What are the password requirements?

Must be 9 characters or longer
Must Contain 3 of the 4 following types of characters:
Numbers
Upper Case Letters
Lower Case Letters
Special Characters: [space] ~ ! @ # $ % ^ & * ( )

Can I change my email address for the Portal?

Yes! You can change your password from the My Account page.

Can I change my Username?

Yes! You can change your username from the My Account page.

Why can't my dependent change their permissions?

For US Family Health Plan members, dependents under the age of 18 cannot modify their permissions on the member portal. To protect their privacy, certain sensitive information is automatically hidden, including:

Claims with protected data

Authorization with protected data

Note: Generations Advantage members do not have permissions restrictions as US Family Health Plan does, since Generations Advantage is designed for those 65 and older.

How do I order an ID card from the portal?

Once logged in to the member portal, go to the "My Health Plan" drop down and select "ID Card Request". Select who you want an ID card for and click "submit".

I ordered an ID card in the portal, when should I expect to see it?

It can take up to 24 hours for the request to reach our systems. Once it does, there is a 14-day turnaround time to receive new ID cards.

Can I order an ID card for my whole family at once?

US Family Health Plan sponsors and spouse can order ID cards for anyone enrolled in the plan. Generations Advantage members can only order ID cards for themselves.

I am trying to search for a PCP by County, but providers from other counties are displaying?

In order to search by a specific location, the "Any Location" drop down must be changed first.

I changed my PCP in the portal, but why is it still displaying wrong?

It can take up to 24 hours for changes to take effect in the portal.

I changed my PCP, do I need to request a new ID card too?

US Family Health Plan members who update their PCP in the member portal will automatically be sent a new ID card. Generations Advantage members who update their PCP do not need a new ID card.