If you are a member or non-member, you can find the direct contacts for various Martin's Point service areas listed below.
Contact information is provided for enrollment inquiries, member services, billing/claims, our health care centers, emergency services, customer feedback, and more.
For all other inquiries, please refer to contact information below.
To speak with a registered nurse for after-hours questions about non-life-threatening injuries or illnesses:
Call 1-800-530-1021
Call 1-800-574-8494
Phone, fax, and physical address information for all of the Martin's Point health care centers can be found below, including our Biddeford, Brunswick, Gorham, Portland, Portsmouth, and Scarborough locations.
Information is listed for the Martin's Point Mail-In Pharmacy and our brick-and-mortar pharmacies located in Portland and Portsmouth.
Existing members can find contact information for both our Medicare and USFHP Member Services departments.
For Non-members looking to learn more about Martin's Point Medicare or Military plans, get in touch with our Plan Specialists at the numbers listed below.
Contact Member Services:1-866-544-7504 (TTY: 711)
October 1 - March 31: 8 am–8 pm, Seven days a week
April 1 - September 30: 8 am–8 pm, Monday to Friday
Fill out an online Information Request Form
Contact our Plan Specialists:1-855-972-1970 (TTY: 711)
October 1 - March 31: 8 am–8 pm, Seven days a week
April 1 - September 30: 8 am–8 pm, Monday to Friday
Contact Member Services:1-888-674-8734 (TTY: 711)
8 am–5 pm, Monday to Friday
Fill out an online Information Request Form
Contact our Plan Specialists:1-877-757-7087
8:30 am–4:30 pm, Monday to Friday
To contact a local representative about your options, please visit our Explore Military Benefits page and enter in your location.
Refer to the Contact Manual for contact information pertaining to Martin's Point Network Providers including Provider Inquiry, Network Management, Claims Submission, Pharmacy Services and more.
For Patient Accounts/Billing or Health Information Management, contact:
Below you will find contact information for feedback, complaint, or compliance-related inquiries.
This includes points of contact for Generations Advantage, USFHP, suspected abuse/fraud, as well as contact information to file complaints directly with Medicare.
Looking to provide feedback concerning one of our Health Care Centers? Please call your Primary Care Office and ask to speak with site leadership.
Looking to provide feedback concerning your US Family Health Plan?
Call Member Services at 1-888-674-8734 (TTY: 711) anytime from 8 am–5 pm, Monday to Friday.
To file a complaint with Martin's Point Generations Advantage:
- October 1 to March 31: 8 am–8 pm, seven days a week (Monday to Sunday)
- April 1 to September 30: 8 am-8 pm, Monday to Friday
Martin's Point Generations Advantage
ATTN: Member Services - Grievances
PO Box 9746
Portland, ME 04104-5040
In addition to filing complaints with Martin's Point, you may also file a complaint with Medicare directly.
You can submit a complaint directly to Medicare if you’d like by filling out the Medicare Complaint Form.
Medicare’s official website includes the Medicare and You handbook and ratings of all Medicare health plans. Find out more.
Please be aware that e-mail communication can be intercepted in transmission or misdirected. Please do not include personal health-related information or other sensitive information to us through this link; instead consider communicating any sensitive information by telephone, fax, or mail.