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Contact Us

From patient services to our health plan, we are ready and willing to assist you.

Contact details for Martin's Point can be found below, including primary and department-specific information.

Below you will find phone, mailing, and email contacts for all health departments, including claims and pharmacy.

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Primary Contact Information Department Contacts Claims Contacts Pharmacy Contacts


Primary Contact

personal contact icon
Main Phone Contact

Switchboard: 1-800-322-0280

Phone: 207-774-5801


To contact a specific Martin's Point Health Care Center location, visit:

Health Care Center Contacts
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Physical & Mailing Address

Physical Address

891 Washington Avenue
Portland, ME 04103

Mailing Address

Martin's Point Health Care
PO Box 9746
Portland, ME 04104-5040

Department Contacts

Department
Phone | Fax
Email | Mailing

Provider Inquiry

  • Member Eligibility Benefits
  • Claims
  • Pharmacy Coverage
  • General Questions
Toll Free:
1-888-732-7364
Martin's Point Health Care
Attn: Provider Inquiry
PO Box 9746
Portland, ME 04104-5040

Referral Team—Health Management

  • Referral Processing to Provider
Toll Free:
1-888-732-7364
Martin's Point Health Care
Attn: Referrals
PO Box 9746
Portland, ME 04104-5040

Health Management

  • Pre-Authorization
  • Medical Necessity
  • Utilization Review - Health Management
  • Discharge Planning
  • Subacute / Home Care Inquiries

Toll Free:
1-888-732-7364

Fax: 207-828-7865

Martin's Point Health Care
Attn: Utilization Review
PO Box 9746
Portland, ME 04104-5040

Care Management Programs

  • Chronic Care
  • Transitions of Care
  • Mental Health
  • Maternity
  • Extended Care Health Option (ECHO)
  • Wellness Coaching

Toll Free:
1-877-659-2403

Fax: 207-828-7858

Martin's Point Health Care
Attn: Health Management
PO Box 9746
Portland, ME 04104-5040

Behavioral Health Care Program

  • Pre-Authorization

Generations Advantage:
1-800-708-4532

US Family Health Plan:
1-888-812-7335

Behavioral Health Care Program
110 Free Street
Portland, ME 04104-3908

Network Management

  • Provider Contracting
  • Provider Data
  • Credentialing

Toll Free:
1-800-348-9804

Phone:
207-253-6930

Fax: 207-828-7870

Contract Requests
[email protected]

Provider Change Requests
(inquiries only—use DataPoint for submissions)
[email protected]

Credentialing Questions
[email protected]

Compliance

Toll Free:
1-800-297-8616

Martin's Point Health Care
Attn: Compliance
331 Veranda Street
Building #2
Portland, ME 04104-5040

Health Plan Quality

Toll Free:
1-888-484-2788

Martin's Point Health Care
Attn: Health Plan Quality Department
PO Box 9746
Portland, ME 04104-5040


Claims Contacts

Electronic Claim Submissions
Paper Claim Submissions

Relay Health
A Division of Optum Insight

Phone: 1-800-527-8133
Website: RelayHealth.com
Payor ID: MPHC2

Claims Department
PO Box 11410
Portland, ME 04104-7410

Office Ally

Phone: 1-866-575-4120
Website: OfficeAlly.com
Payor ID: MPHC1

Claims Department
PO Box 11410
Portland, ME 04104-7410


Pharmacy Contacts

Pharmacy
Contact Information

Martin's Point Health Care

Martin's Point Health Care
Attn: Pharmacy Department
PO Box 9746
Portland, ME 04104-5040

Martin's Point Mail-Order Pharmacy
US Family Health Plan

Phone: 1-800-707-9853

Fax: 207-828-2483

Martin's Point Part D
Generations Advantage

CVS Caremark

Claims: 1-888-296-6992





Provider Manual content reviewed and updated as of January 1, 2026.