Highlighting our partnership with TruCare ProAuth™. Get prepared by reviewing our FAQs below.
TruCare ProAuth TM Best Practices:
List of Frequently Asked Questions from ProAuth users.
Once you are logged in, you can visit our Change Password page.
For other user functions, please see our provider portal user guide found under System Documents at the Forms and Documents page.
If you are having trouble logging in, please visit the Forgot username or Forgot password page.
For other user functions, please see our provider portal user guide found under System Documents at the Forms and Documents page.
The instructions for requesting an organizational determination are included in the message you will see at the bottom of the Prescreen for codes that do not require prior authorization:
No auth required unless inpatient. NCD or LCD criteria applies. If you are aware that this service may not be covered by Medicare and are requesting an Organizational Determination by the health plan, please fax an authorization request form with supporting clinical documentation to 207 828 7865, ATTN Org Determination.
This document will provide you with tips on how to enter a therapy request so that your request will be processed quickly in the TruCare ProAuth™ system.
Physical Therapy Auth Request (PDF)
Here you will find screenshots the TruCare ProAuth™ tool along with definitions and tips.
TruCare ProAuth™ Quick Reference Guide (PDF)
Detailed overview of the training that is captured in the video content.
TruCare ProAuth™ Training Overview (PowerPoint)
Home Health Authorization Requests Training Document (PDF)