How to protect yourself from Medicare scams.

How Martin’s Point protects you and your information.

Scammers posing as Medicare representatives or health insurance providers frequently target older Americans—often over the phone. If a caller asks for your Medicare or Social Security number, or offers free services or medical equipment, the call is likely a scam—hang up right away.

Phone.

• On the phone we always identify ourselves as Martin’s Point. If you don’t hear that, check that you dialed the right number before providing sensitive information.
• We never ask for your Social Security or credit card information.
• We will ask your birthdate and address to verify your identity and protect your privacy.

Payments.

• We do not take payment information over the phone or by email. If you are asked for this information, it is likely fraudulent.
• The only payment methods we offer are secure, online single or automatic recurring payments or mailed checks.

Email.

Secure email messaging is available via your member portal account which requires a secure username and password. We recommend you update these periodically. View our videos for easy instructions: MartinsPoint.org/Account-How-To

Our Third-Party Partners.

You may receive communications from these vendor partners who provide plan benefits. This is a partial list—for a full up-to-date list or more information, visit MartinsPoint.org/Trusted-Vendors.

• Amplifon^®—hearing aids
• CareNet^®—24-hour nurse line
• CVS Caremark™—Part D Prescription Drug services
• EyeMed^®—eyewear discount
• Focus Care and Matrix—in-home wellness visits
• Included Health^®—telehealth services
• LifeStation^®—medical alert devices

For more information about protecting yourself from scammers, visit the Federal Communications Commission website.