Generations Advantage | The Advantage Newsletter – Portal or phone call?

Use the quickest option for common health plan tasks.

Save time—use your Member Portal account for these common health plan tasks—at your fingertips 24/7.

Register for the portal by visiting MartinsPoint.org/GAMemberPortal.

Task	Timeframe
Set Up Automatic Premium Payments	»Autopayments become effective: »Credit Card: 1 business day »SSA: Up to 90 days
Change Premium Payment Methods	Up to 2 business days
View Medical Claims, Authorizations, Referrals	»Claims: Up to 30 days from the date received by the plan »Authorizations: Up to 2 business days from the date received by the plan
Manage Your PCP Information	1 business day for changes to appear updated
Wellness Wallet or Eyewear: Check Balances and Request Reimbursement	»Check Balances: Immediate »Reimbursements: »Direct Deposit: 5–7 business days »By mail: 4–5 weeks
Request a Member ID Card	»Download/print paper copy for temporary use: Immediate »Plastic replacement card by mail: Allow up to 16 days
View Plan Documents and Download Forms	Immediate

Give Member Services a call at 1-866-544-7504 (TTY: 711) for help with the following items.

Assistance Needed	Timeframe
»Complex or urgent issues »Follow-up on previous interactions »Technical difficulties/portal limitations »Language or accessibility needs »Verification of coverage	»We’re available 8am–8pm, every day from Oct. 1–Mar. 31 and weekdays from Apr. 1–Sep. 30. »On-hold wait time varies by call volume.