To access and print your letters, follow these steps:
Click on the small triangle in the left column to expand the letter details. Next, locate the line containing the word "Status" and click on it. This action will activate the "OPEN PDF" button. Once the "OPEN PDF" button turns blue, click on it to open your letter.
Please note that authorization letters from BHCP and Optum will not be available for viewing or printing in ProAuth. For these letters, you must log into their respective portals to access and print the authorizations they manage.
Information relating to referrals and authorizations of certain prescription medications.
Reminder: Effective July 1, 2024 prior authorization for the following PET and SPECT imaging services will be required for Generations Advantage and USHFP members.
ProAuth will be open to receive requests for these services on Monday, June 17th.
Best Practice: Enter the Practice Location of the requesting provider into the Requesting Provider field and to enter the Requesting Provider's name in the Notes
See step by step instructions for entering your imaging requests here: ProAuth™ Instructions for PET and SPECT Imaging (PDF)
For prescriptions, please visit our Pharmacy page.
For mental health/substance abuse services, call BHCP:
Starting November 1, 2024, you will be able to enter referrals to participating specialists through ProAuth. For more information tap on the following link to visit our referral program page.
Make sure you are signed in to view step-by-step instructions to ensure you have entered all information needed to have your referral immediately approved USFHP ProAuth™ Referral Entry Instructions: