Pharmacy Network & Mail-Order Service
Save money on your prescription costs by using the Martin's Point Mail-Order Pharmacy or in-network retail pharmacies.
US Family Health Plan members' Prescription Drug coverage includes access to a large network of pharmacies with preferred cost sharing, as well as standard cost options. Members also have access to the Martin's Point mail-order pharmacy.
In most cases, your prescriptions covered under the Martin's Point US Family Health Plan can be filled at either a network retail pharmacy or through our mail-order pharmacy service. Learn more about those two options below.
Table of Contents:
Retail Pharmacy Network
Our network of retail pharmacies may be used to fill a variety of prescriptions. "Maintenance medications" (drugs you take on an ongoing basis) must be filled at the Martin's Point Mail-Order Pharmacy.
Members may fill the following prescriptions at any of our in-network retail pharmacies:
Martin's Point Retail Pharmacies
Permanent Closures
The Martin’s Point Retail Pharmacies located on-site at our health care centers at 331 Veranda Street in Portland, ME and 161 Corporate Drive, Pease Tradeport in Portsmouth, NH will close permanently on December 31, 2024.
The health care centers are not affected by these closures and remain in operation as usual.
US Family Health Plan beneficiaries' prescription records from the last 24 months will be transferred by January 1, 2025 to the Martin’s Point Mail-Order Pharmacy. For more information, visit:
Until December 31, 2024, you can fill and pick up your prescriptions at the Martin’s Point Retail Pharmacies as normal.
Please call the Martin’s Point Retail Pharmacy in Portland at 207-791-3756 or the Martin’s Point Retail Pharmacy in Portsmouth at 603-436-0562 for more information.
Have questions?
If you have additional questions or need assistance, please call:
1-800-707-9853 (TTY: 711)
We have appreciated the opportunity to serve you through our on-site pharmacies and are committed to ensuring a smooth transition of your prescription services.
Through CVS Caremark, we currently have a large number of retail pharmacies in our nationwide network. The Network Pharmacy Search Tool can help you find all qualifying pharmacies in your local area.
The following tools are available to help you manage any medications filled at retail pharmacies:
Where can I fill medication? Search for an in-network retail pharmacy in your neighborhood by using the Pharmacy Search Tool: |
New to our network? Create an online CVS Caremark account to access retail pharmacy information and manage prescriptions. |
Need a reimbursement? To be reimbursed for medications filled at retail pharmacies, please complete and submit the following form. |
Mail-Order Pharmacy Service: Getting Started
The Martin’s Point Mail-Order Pharmacy for our US Family Health Plan members is an essential service for efficiently managing your “maintenance medications”—those you take on a regular basis for ongoing conditions.
To get more information about navigating your enrollment and prescription submission, download the Martin's Point USFHP Mail-Order Pharmacy Quickstart Guide (PDF).
New Prescription Submission
To get immediate access to our mail-order service, members should complete the US Family Health Plan Mail-Order Pharmacy Form.
NOTE: Completing this form is not required for enrollment or the use of the mail-order pharmacy service.
New Maintenance Prescription |
If you have been prescribed a new medication to take regularly.
If you need to start a new medication immediately, we recommend taking the following two actions:
Send a 30-day prescription to retail pharmacy—Have your provider send a prescription for a 30-day supply to a retail pharmacy, allowing you to pick it up right away.
Send a 90-day prescription to mail-order pharmacy—Your provider should ALSO send a prescription for 90-day supply refills to the Martin’s Point Mail-Order Pharmacy. This will ensure your first refill of the medication will be ready by the time your 30-day retail fill runs out.
The Mail-Order Pharmacy will want to confirm the following information before filling your first order:
- Member Shipping Address
- Allergy Information
- Method of Payment (if needed)
Submitting Refill Requests |
Where to submit refill requests for your maintenance medications.
Prescriptions can be submitted through several convenient methods, ensuring your medication needs are promptly addressed:
Electronic Submission—Via SureScripts
This is the preferred method for efficiency and speed.
Phone—Call-in requests at: 1-800-707-9853
Fax—Fax requests to: 207-828-2483 (Providers ONLY)
Mail—Send fill requests to:
Martin’s Point Health Care
Attn: Mail-Order Pharmacy
PO Box 9746
Portland, Maine 04104
Please note—the mail option may not be suitable for all medications due to longer processing time.
Managing Your Mail-Order Medications
Ordering Medication Refills
Prescription refill orders can be done online or via phone. Refills take approximately 14 days to be processed and shipped by the Martin's Point Mail-Order Pharmacy.
In most cases, your prescription will be delivered to you within 10 days of receiving your prescription request. This ensures timely receipt of your medications. Plus, enjoy the added convenience of a 90-day medication supply delivered directly to your home for smoother, more efficient management of your health care needs.
To order a refill, you will need the following information:
- Prescription Number (found on your medication bottle)
- Member Date of Birth
- Zip Code
Want to be alerted when your order ships? Place your email address on file with a Martin’s Point Mail-Order Pharmacy representative and you will receive an email with tracking information on your package once it ships.
NOTE: Email is sent from our shipping partner, SendPro Enterprise.
There are several tools to help you manage any of your medications filled at the Martin's Point Mail-Order Pharmacy:
Need to price a specific drug? Search the plan formulary for detailed coverage information on specific prescription drugs. |
Ready for a refill? The fastest and easiest way to request refills is by using the online Web Refills portal. |
Prefer to call in your refill? Request refills by phone by calling the Martin's Point Mail-Order Pharmacy team. |
Waiting on a refill? USFHP Members can use our online tool to check the status of your current prescription refill order here: |
New card? Update your debit/credit card information by calling 1-833-643-1678 or by submitting the following form: |
Have you moved? Update personal details like your home delivery address by calling 1-833-643-1678 or by submitting the following form: |
Medicaid and Mail-Order Pharmacy Services
Some state Medicaid programs restrict the submission of pharmacy or medical claims to within-state providers only. In such cases, members are not obligated to use the Martin’s Point Mail-Order Pharmacy.
If you, as a Medicaid member, find that your state Medicaid program does not permit the use of our Mail-Order Pharmacy, we're here to assist.
- Submit Your ID Cards: Please send in a copy of your Medicaid ID cards to enable us to set up an override for the duration of your coverage (Note: This must be renewed each year).
- Provide Medication List: To ensure comprehensive support, also send us a full list of your medications. This step helps us accurately enter all necessary overrides.
Members can forward their ID card copy and medication lists to Member Services via:
Have questions? We're here to help.
Call US Family Health Plan Member Services to speak with one of our health plan specialists today. We're here for you!