Explore a wealth of resources to help you make the most of your health plan. Whether you're new or a current member, you'll find detailed guides on benefits usage, after-hours and emergency care, prescription services, reimbursements, and more—all designed to empower you on your healthcare journey.
Find key documents and forms, including reimbursement.
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Explore added services and programs for managing your care including health care checklists, emergency care, and pharmacy documents.
For detailed information on these benefits, please visit the Pharmacy & Prescription Drug and Discount Programs & Extra Services hub pages.
Included Health administers telehealth services for health plan members. Plan members and their covered dependents have online access to urgent care and mental health support 24/7/365. Members can connect with a doctor, from the comfort of home or wherever it works for them.
To use this service, visit IncludedHealth.com/MartinsPoint to download mobile app and access telehealth services.
Talk with a trained nurse anytime, 24 hours a day, 7 days a week, for general health questions or advice, guidance on where to go for care, to discuss care options, etc.
This service is provided by CareNet Healthcare Services in partnership with Martin's Point. This service is not intended to take the place of your primary care provider.
Call the 24-Hour Nurse Line: 1-800-574-8494
Visit an Urgent Care Clinic for non-life-threatening conditions requiring prompt attention that can't be addressed by your PCP. Your plan covers urgent care services worldwide, even if the facility is not in-network.
To find your local urgent care clinic, use the search tool below:
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Additional plan details including third-party vendors, resources, and more.
Our page connects you directly with trusted partners, making it easier than ever to manage your benefits. From exclusive discounts to personalized support, our vendors are here to help you get the most out of your membership. Direct access to the services and solutions you need. Explore what’s available and take control of your health and wellness today!
If you’re unhappy with a service, provider experience, or any aspect of your care, you have the right to file a grievance. This process lets you share concerns about something that didn’t meet your expectations. We take all feedback seriously and will review and respond promptly.
If a service or claim has been denied and you disagree with the decision, you have the right to file an appeal. An appeal is a formal request asking us to review and reconsider a coverage decision. You may also authorize someone—such as a provider, relative, or friend—to appeal on your behalf.
For full details on both processes, visit: