Member Resources
Empowering your health journey—manage coverage and optimize benefits.
Explore a wealth of resources to help you make the most of your health plan. Whether you're new or a current member, you'll find detailed guides on benefits usage, after-hours and emergency care, prescription services, reimbursements, and more—all designed to empower you on your healthcare journey.
Your Plan Documents
Find key documents and forms, including reimbursement.
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Benefits and Programs
Explore added services and programs for managing your care including health care checklists, emergency care, and pharmacy documents.
Looking for Prescription Drug or Discount Programs & Extra Services?
For detailed information on these benefits, please visit the Pharmacy & Prescription Drug and Discount Programs & Extra Services hub pages.
When immediate medical attention is needed, choose the right care setting to ensure you get the help you need quickly and efficiently.
- Emergency Room (ER): For life-threatening conditions, such as severe injuries or symptoms that could indicate a heart attack or stroke, the ER is your safest choice.
- Urgent Care Clinics and PCP: For less severe issues that still require prompt attention, like minor injuries or illnesses, your Primary Care Provider (PCP) or an urgent care clinic can provide fast, quality care at a lower cost.
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Additional Services and Support
Additional plan details including third-party vendors, resources, and more.
Our page connects you directly with trusted partners, making it easier than ever to manage your benefits. From exclusive discounts to personalized support, our vendors are here to help you get the most out of your membership. Direct access to the services and solutions you need. Explore what’s available and take control of your health and wellness today!
Grievances
If you’re unhappy with a service, provider experience, or any aspect of your care, you have the right to file a grievance. This process lets you share concerns about something that didn’t meet your expectations. We take all feedback seriously and will review and respond promptly.
Appeals
If a service or claim has been denied and you disagree with the decision, you have the right to file an appeal. An appeal is a formal request asking us to review and reconsider a coverage decision. You may also authorize someone—such as a provider, relative, or friend—to appeal on your behalf.
For full details on both processes, visit: