Explore a wealth of resources to help you make the most of your health plan. Whether you're new or a current member, you'll find detailed guides on benefits usage, after-hours and emergency care, prescription services, reimbursements, and more—all designed to empower you on your healthcare journey.
Find key documents and forms, including reimbursement.
Download [PDF] — Guide to 2026 US Family Health Plan benefits, services, and policies.
Download [PDF] — View 2026 benefits with comprehensive coverage and no copays for essential services.
Download [PDF] — See 2026 coverage details, costs, and services available.
Download [PDF] — A detailed orientation to your new plan, including your PCP’s role, referrals, prescriptions, and how to access key member tools.
Download [PDF] — Information about additional discounts and support services available through US Family Health Plan partnerships.
Download [PDF] — Free, phone-based support from a case manager to help with chronic conditions, medications, maternity care, mental health, and care transitions.
Download [PDF] — Helps prevent gaps in care when transitioning to Martin’s Point US Family Health Plan.
Download [PDF] — Authorize, change, or stop a monthly allotment from military retirement pay for US Family Health Plan enrollment fees.
Payment options details — Learn how to pay your enrollment fees online, including monthly allotment authorization (recommended) and secure one-time payments.
Download [PDF] — Allow Member Services to speak with your chosen family or friends about your care.
Member Services contact details — Find phone numbers and hours of operation if you need help completing or submitting this form.
Download [PDF] — Appoint a representative to act on your behalf during TRICARE appeals. This authority applies only to appeal-related matters and remains valid through the resolution of your case.
Appeals process details — Learn when this form is required, how appeals work, and what to expect during the review process.
Download [PDF] — Request a refund for out-of-pocket medical expenses.
Download [PDF] — Get reimbursed for travel costs related to medical care.
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Explore added services and programs for managing your care including health care checklists, emergency care, and pharmacy documents.
For detailed information on these benefits, please visit the Pharmacy & Prescription Drug and Discount Programs & Extra Services hub pages.
Download [PDF] — Step-by-step guide for starting your Martin’s Point mail-order pharmacy service.
Download [PDF] — Set up and manage your prescription deliveries through USFHP Mail Order Pharmacy.
Download [PDF] — Specify an alternate address for mail-order prescription deliveries.
Download [PDF] — Submit claims for prescriptions filled outside the mail-order service.
Download [PDF] — Single-sheet guide with a checklist, medication tracker, and tips for productive doctor visits.
Download [PDF] — Track your child’s health screenings and vaccination schedule with this easy-to-follow guide.
Included Health administers telehealth services for health plan members. Plan members and their covered dependents have online access to urgent care and mental health support 24/7/365. Members can connect with a doctor, from the comfort of home or wherever it works for them.
To use this service, visit IncludedHealth.com/MartinsPoint to download the mobile app and access telehealth services.
Talk with a trained nurse anytime, 24 hours a day, 7 days a week, for general health questions or advice, guidance on where to go for care, to discuss care options, etc.
This service is provided by CareNet Healthcare Services in partnership with Martin's Point. This service is not intended to take the place of your primary care provider.
Call the 24-Hour Nurse Line: 1-800-574-8494
Visit an Urgent Care Clinic for non-life-threatening conditions requiring prompt attention that can't be addressed by your PCP. Your plan covers urgent care services worldwide, even if the facility is not in-network.
To find your local urgent care clinic, use the search tool below:
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Additional plan details including third-party vendors, resources, and more.
Download [PDF] — Overview of our commitment to healthcare quality and member satisfaction.
Learn more — View related plan ratings and quality information.
Download [PDF] — Learn how your personal health information is protected and used responsibly.
Learn more — View related privacy practices information.
Download [PDF] — Understand your rights and responsibilities as a US Family Health Plan member.
Learn more — View related member and patient rights information.
Download [PDF] — Learn about free interpreter services and language assistance for US Family Health Plan members.
Learn more — View related nondiscrimination and language assistance information.
Our page connects you directly with trusted partners, making it easier than ever to manage your benefits. From exclusive discounts to personalized support, our vendors are here to help you get the most out of your membership. Direct access to the services and solutions you need. Explore what’s available and take control of your health and wellness today!
If you’re unhappy with a service, provider experience, or any aspect of your care, you have the right to file a grievance. This process lets you share concerns about something that didn’t meet your expectations. We take all feedback seriously and will review and respond promptly.
If a service or claim has been denied and you disagree with the decision, you have the right to file an appeal. An appeal is a formal request asking us to review and reconsider a coverage decision. You may also authorize someone—such as a provider, relative, or friend—to appeal on your behalf.
For full details on both processes, visit:
Whether you’re exploring plan options or already a US Family Health Plan member, our team is ready to help.
Prospective Members: Call us at 1-844-294-0743
Current Members: Call Member Services at 1-888-674-8734