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  • US Family Health Plan

Member Resources

Empowering your health journey—manage coverage and optimize benefits.

Explore a wealth of resources to help you make the most of your health plan. Whether you're new or a current member, you'll find detailed guides on benefits usage, after-hours and emergency care, prescription services, reimbursements, and more—all designed to empower you on your healthcare journey.

Your Plan Documents

Find key documents and forms, including reimbursement.

Welcome & Getting Started
Letter [PDF] — A detailed orientation to your new plan, including your PCP’s role, referrals, prescriptions, and how to access key member tools.
Checklist [PDF] — Key things to know after enrollment, including coverage rules, referrals, network use, prescriptions, and Point of Service costs.
Extra Discounts & Services
Guide [PDF] — Information about additional discounts and support services available through US Family Health Plan partnerships.
Transition of Care Form
Form [PDF] — Helps prevent gaps in care when transitioning to Martin’s Point US Family Health Plan.
2026 Member Handbook
Handbook [PDF] — Guide to 2026 US Family Health Plan benefits, services, and policies.
Enrollment Fee Allotment Authorization
Form [PDF] — Authorize, change, or stop a monthly allotment from military retirement pay for US Family Health Plan enrollment fees.
Payment options details — Learn how to pay your enrollment fees online, including monthly allotment authorization (recommended) and secure one-time payments.
Permission for Member Services to Discuss My Health Information
Form [PDF] — Allow Member Services to speak with your chosen family or friends about your care.
Instructions [PDF] — Step-by-step guidance for completing and submitting the authorization form.
Member Services contact details — Find phone numbers and hours of operation if you need help completing or submitting this form.
TRICARE Appeals Authorization and Appointment of Representative
Form [PDF] — Appoint a representative to act on your behalf during TRICARE appeals. This authority applies only to appeal-related matters and remains valid through the resolution of your case.
Appeals process details — Learn when this form is required, how appeals work, and what to expect during the review process.

2026 Plan Year

Active-Duty Families & Medicare Part B Retirees
SOB [PDF] — View 2026 benefits with comprehensive coverage and no copays for essential services.
Retirees, Survivors, Families & TRICARE Young Adult
 SOB [PDF] — See 2026 coverage details, costs, and services available.
 
Medical Reimbursement Request Form
Form [PDF] — Request a refund for out-of-pocket medical expenses.
Travel Reimbursement Voucher
Form [PDF] — Get reimbursed for travel costs related to medical care.

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Benefits and Programs

Explore added services and programs for managing your care including health care checklists, emergency care, and pharmacy documents. 

Looking for Prescription Drug or Discount Programs & Extra Services?

For detailed information on these benefits, please visit the Pharmacy & Prescription Drug and Discount Programs & Extra Services hub pages.

 
Mail Order Pharmacy Quickstart Guide
Guide [PDF] — Step-by-step guide for starting your Martin’s Point mail-order pharmacy service. 
Martin’s Point USFHP Mail Order Pharmacy Form
Form [PDF] — Set up and manage your prescription deliveries through USFHP Mail Order Pharmacy.
Martin’s Point Alternate Address Form
Form [PDF] — Specify an alternate address for mail-order prescription deliveries.
Caremark Prescription Reimbursement Claim Form
Form [PDF] — Submit claims for prescriptions filled outside the mail-order service.
Preventive Care Checklist
Checklist [PDF] — Single-sheet guide with a checklist, medication tracker, and tips for productive doctor visits.
Pediatric Preventive Care Checklist
Checklist [PDF] — Track your child’s health screenings and vaccination schedule with this easy-to-follow guide.
Telehealth Services

Included Health administers telehealth services for health plan members. Plan members and their covered dependents have online access to urgent care and behavioral health support 24/7/365. Members can connect with a doctor, from the comfort of home or wherever it works for them.  

To use this service, visit IncludedHealth.com/MartinsPoint to download mobile app and access telehealth services.

 

24-Hour Nurse Line

Talk with a trained nurse anytime, 24 hours a day, 7 days a week, for general health questions or advice, guidance on where to go for care, to discuss care options, etc.

This service is provided by CareNet Healthcare Services in partnership with Martin's Point. This service is not intended to take the place of your primary care provider.

Call the 24-Hour Nurse Line: 1-800-574-8494


Urgent Care Clinics

Visit an Urgent Care Clinic for non-life-threatening conditions requiring prompt attention that can't be addressed by your PCP. Your plan covers urgent care services worldwide, even if the facility is not in-network.

To find your local urgent care clinic, use the search tool below:

Urgent Care Clinic Search

 

For more information on these services and other after-hours health care options, visit the Care Guidance page.

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Additional Services and Support

Additional plan details including third-party vendors, resources, and more.

Quality Program Summary
Summary [PDF] — Overview of our commitment to healthcare quality and member satisfaction.
US Family Health Plan Notice of Privacy Practices
Notice [PDF] — Learn how your personal health information is protected and used responsibly.
Health Plan Member Rights and Responsibilities
Statement [PDF] — Understand your rights and responsibilities as a US Family Health Plan member.

Our page connects you directly with trusted partners, making it easier than ever to manage your benefits. From exclusive discounts to personalized support, our vendors are here to help you get the most out of your membership. Direct access to the services and solutions you need. Explore what’s available and take control of your health and wellness today!

Explore Our Trusted Third-Party Vendors
Grievances

If you’re unhappy with a service, provider experience, or any aspect of your care, you have the right to file a grievance. This process lets you share concerns about something that didn’t meet your expectations. We take all feedback seriously and will review and respond promptly.

Appeals

If a service or claim has been denied and you disagree with the decision, you have the right to file an appeal. An appeal is a formal request asking us to review and reconsider a coverage decision. You may also authorize someone—such as a provider, relative, or friend—to appeal on your behalf.

For full details on both processes, visit:

Grievances and Appeals